Cymer - Field Service Engineer
Company: Asml
Location: Austin
Posted on: May 9, 2024
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Job Description:
Job ID: J-00296523Introduction to the jobASML US, including its
affiliates and subsidiaries, bring together the most creative minds
in science and technology to develop lithography machines that are
key to producing faster, cheaper, more energy-efficient microchips.
We design, develop, integrate, market and service these advanced
machines, which enable our customers - the worlds leading
chipmakers - to reduce the size and increase the functionality of
their microchips, which in turn leads to smaller, more powerful
consumer electronics. Our headquarters are in Veldhoven, the
Netherlands, and we have 18 office locations around the United
States including main offices in Chandler, Arizona, San Jose and
San Diego, California, Wilton, Connecticut, and Hillsboro,
Oregon.The Field Service Engineer provides onsite field service
support through the performance of installations, upgrades,
repairs, and maintenance of complex capital equipment and systems.
Troubleshoots either to resolve issues directly or through
referring advanced issues to technical support resources. Acts as a
customer service advocate, instructing customers in the operation
and maintenance of the system.In the Cymer Light Source (CLS)
division in San Diego, we design and manufacture Deep Ultraviolet
(DUV) lasers, used directly in the chipmaking process. Far from a
basic consumer laser, these machines are complex, powerful, and
flexible. The lasers we make require: durable and high-speed
precise motion-controlled optics to maintain wavelength to
femtometer accuracy under high laser powers; advanced materials to
endure the harsh Fluorine-rich environments and high powers; clever
mechanical designs to allow high performance and fit all the parts
within a confined space, but still allow easy manufacturing and
servicing.Roles and responsibilitiesThis is a front half day shift
position. Sunday-Wednesday, 7am to 7pm, 3 4 4 3 compressed work
week. Must be flexible to train during day shift for up to 6 months
possibly longer. Based on site support needs, Engineer may need to
support after shift hours. Onsite field service support,
troubleshooting and resolving issues. Customer support advocate,
guiding customers in operation and maintenance of the
system.Analyzes, diagnoses, and troubleshoots Cymer equipment
problems via telephone or at customer site.Performs installation,
repair, retrofits, upgrades and preventive maintenance on Cymer
equipment installed at customer sites.Maintains an assigned
installation equipment base. This includes providing primary
support, forecasting, conducting customer support meetings, and
ensuring regular communication with the customer.Assists customers
in the receipt, installation, and testing of company
equipment.Conducts equipment troubleshooting, analysis, and
debugging in support of installation or operating activities.May
provide service education to customers service and operations
staff.Ensures that parts are available and as specified for service
requirements.Maintains appropriate tools are on hand and as
required.Travels as required for the purposes of performing service
activities at customer sites or backfilling for other Cymer Field
Service Engineers.Completes service, expense reports, and other
administrative responsibilities in accordance with Cymers
procedures and with supervisors approval.Uses company technical
documentation and provides feedback for improvement.Education and
experienceAssociates Degree or vocational degree required or
equivalent work experience in technical field.Minimum of three (3)
years of field service engineering experience or relevant technical
experience required.Minimum of one (1) year experience in optics,
laser, and/or semiconductor manufacturing equipment experience is
preferred.Laser and vacuum experience preferred.Has led one
installation or significantly contributed to the successful
installation of products at multiple sites.Ability to analyze data
and report problems, to complete accurate, comprehensive service
reports, and to communicate technical issues to other technical
staff.Ability to collect, translate, and analyze data.Basic level
of technical knowledge of electronic test equipment.Experience with
digital multimeter, oscilloscope, laser power meter, CCD camera and
basic hand tools(ex. screwdriver, wrenches, Allen keys)Requires
experience using the following software packages: MS Word, Excel,
PowerPoint, and electronic e-mail systems, LabView,
Internet.SkillsWorking at the cutting edge of tech, youll always
have new challenges and new problems to solve and working together
is the only way to do that. You wont work in a silo. Instead, youll
be part of a creative, dynamic work environment where youll
collaborate with supportive colleagues. There is always space for
creative and unique points of view. Youll have the flexibility and
trust to choose how best to tackle tasks and solve problems.To
thrive in this job, youll need the following skills:Excellent
customer service skills, with a solid foundation in and an
understanding of the importance of relationship building.Ability to
facilitate resolution of technical challenges.Ability to apply
knowledge of installation, maintenance/repair, and troubleshooting
at both the module and system level, while seeking expertise of
more senior field service engineers where required.Ability to read
and analyze opto-mechanical and electronic schematics.Protocol, and
Computer Networking preferred.Excellent written and verbal
communications skills.Other informationRole within OfficeRoutinely
required to sit; walk; talk; hear; use hands to keyboard, finger,
handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
Occasionally required to move around the campus.Occasionally lift
and/or move up to 20lbs.May require travel (specify domestic and/or
international) dependent on business needs up to 10% travel
possibleSpecific vision abilities required by this job include
close vision, color vision, peripheral vision, depth perception,
and ability to adjust focus.Demonstrate open, clear, concise and
professional communication.Ability to establish and maintain
cooperative working relationships with manager, co-workers and
customer.Work according to a strict set of procedures within the
provided timelines.Role within the Customer SiteMust be willing to
work in a clean room environment, wearing coveralls, hoods,
booties, safety glasses, hard hat and latex/nitrile gloves for
entire duration of shift.While performing the duties of this job,
the employee routinely is required to sit; walk; talk; hear; use
hands to keyboard, finger, handle, and feel; stoop, kneel, crouch,
twist, reach, and stretch.The employee may occasionally lift and/or
move up to 35 pounds without lifting aid.Specific vision abilities
required by this job include close vision, color vision, peripheral
vision, depth perception, and ability to adjust focus.Can work
under deadlines.The environment generally is moderate in
temperature with moderate to high noise level.Must be willing to
work a compressed work week schedule twelve-hour long shift and
rotating from three to four days a week including 1 weekend day and
holidays.Must be able to work after shift hours with minimal
notice.After hours pager support will be required.Must be able to
successfully meet customer site access requirements such as:
background checks, safety training, and cleanroom access (gowning
and breathing apparatus).This position may require access to
controlled technology, as defined in the Export Administration
Regulations (15 C.F.R. 730, et seq.). Qualified candidates must be
legally authorized to access such controlled technology prior to
beginning work. Business demands may require the Company to proceed
with candidates who are immediately eligible to access controlled
technology.EOE AA M/F/Veteran/DisabilityNeed to know more about
applying for a job at ASML? Read our frequently asked questions
.Diversity and inclusionASML is an Equal Opportunity Employer that
values and respects the importance of a diverse and inclusive
workforce. It is the policy of the company to recruit, hire, train
and promote persons in all job titles without regard to race,
color, religion, sex, age, national origin, veteran status,
disability, sexual orientation, or gender identity. We recognize
that diversity and inclusion is a driving force in the success of
our company.Need to know more about applying for a job at ASML?
Read our frequently asked questions .by Jobble
Keywords: Asml, Bryan , Cymer - Field Service Engineer, Engineering , Austin, Texas
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