Patient Access Coordinator
Company: CCRM Fertility
Location: Houston
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Come join CCRM Fertility, a
global pioneer in fertility treatment, research, science,
specializing in IVF, fertility testing, egg freezing,
preimplantation genetic testing, third party reproduction and egg
donation. As a member of CCRM Fertility’s diverse team of
professionals, you will be a part of helping families grow and
changing lives. We take pride in providing our employees with
meaningful employment, a supportive culture, and a well-balanced
personal & work life alignment. For more information, visit
www.ccrmivf.com Location Address: Department: Work Schedule:
Weekday – Weekday (H:MMam – H:MMpm) What We Offer Our Team Members:
Potential for Over-time Pay (Time and a half) Holiday Differential
Pay (Time and a half) Weekend Shift Differential Pay ($4.00 per
hour) How You Will Make an Impact: The Patient Access Coordinator
serves as a critical link between patients and the Care Center,
making a significant impact on patient experience. This vital role
ensures that patients have a positive, organized, and efficient
entry into CCRM Fertility, contributing to a positive patient
experience and operational efficiency. What You Will Do: The
Patient Access Coordinator is responsible for greeting and
registering patients, answering phones, collecting patient
information, insurance details, completing medical record requests,
and provides front office administrative support for the office.
The Patient Access Representative is the first person to greet
patients and will answer questions or provide general information.
This position reports to the Practice Administrator. Greet and
welcome patients upon their arrival, creating a positive and
welcoming atmosphere. Scan insurance cards, picture identification,
and prior medical records. Process co-pays, procedure pre-payments,
and past due balances prior the scheduled service being rendered.
Schedule or reschedule patient appointments, identify no shows, and
promptly communicate schedule changes. Monitor the correspondence
dashboard in Athena (Return mail). Complete eligibility work
queues; identify incorrect insurance on file or clearing progyny
inaccurate eligibility status. Protect confidential information and
patient medical records. Answer phone calls, take messages, and
forward based on urgency. Contact patients missing “New Patient”
paperwork, two days prior to their appointment. Mail patient
information and education materials. Monitor faxes and distribute
to appropriate staff/departments. Maintain lobby appearance, open
the Care Center, and turn on equipment prior to opening. Ensure the
building is locked and secured at close of business. Other duties
as assigned. What You Bring: High School Diploma or GED required. 1
year administrative experience required. Previous experience in
reproductive medicine or Women’s health is preferred. Prior
experience with Athena preferred. Ability to work weekends,
evenings, and holidays, on a rotating basis. Working Conditions:
The physical demands described here are representative of those
which should be met, with or without reasonable accommodation (IAW
ADA Guidelines), by an employee to successfully perform the
essential functions of this job. While performing the duties of
this job, the employee is regularly required to communicate with
others, frequently required to sit at a desk, work on a computer,
and spend prolonged periods preparing and analyzing data and
figures. Will occasionally stand and/or walk; use hands and fingers
to grasp, pick, pinch, type; and reach with hands and arms.
Employees are required to have close visual acuity to perform an
activity such as viewing a computer terminal; extensive reading;
operation of standard office machines and equipment (computer,
telephone, photocopier, and scanner). CCRM’s Compensation: The
salary range represents the national average compensation for this
position. The base salary offered will vary based on location,
experience, skills, and knowledge. The pay range does not reflect
the total compensation package. Our rewards may include an annual
bonus, flexible work arrangements, and many other region-specific
benefits. Pre-Employment Requirements: All offers of employment are
conditional upon the successful completion of CCRM Fertility’s
onboarding process, including verification of eligibility and
authorization to work in the United States. This employer
participates in the E-Verify Program in order to verify the
identity and work authorization of all newly hired employees. Equal
Employment/Anti-Discrimination : We are an equal-opportunity
employer. In all aspects of employment, including the decision to
hire, promote, discipline, or discharge, the choice will be based
on merit, competence, performance, and business needs. We do not
discriminate on the basis of race, color, religion, marital status,
age, national origin, ancestry, physical or mental disability,
medical condition, pregnancy, genetic information, gender, sexual
orientation, gender identity or expression, veteran status, or any
other status protected under federal, state, or local law.
Keywords: CCRM Fertility, Bryan , Patient Access Coordinator, Administration, Clerical , Houston, Texas
