Call Center Representative (Blended)
Company: MCI Careers
Location: Killeen
Posted on: July 20, 2025
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Job Description:
POSITION OVERVIEW: MCI is a leading Business Process Outsourcing
(BPO) company that specializes in delivering tailored solutions to
meet the diverse needs of our clients. With a commitment to
excellence and a focus on innovation, we have established ourselves
as a trusted partner in the industry. We’re seeking enthusiastic
Call Center Representatives to support a range of inbound and
outbound customer service and sales initiatives. In this role,
you’ll respond to incoming inquiries, reach out to existing
customers to provide support, and promote new products and
services. Opportunities are available across various projects,
including government programs and some of the world’s most
recognized brands. We’re looking for individuals with strong
communication skills, a positive attitude, and a commitment to
reliability and continuous learning. To be considered for this
position, you must complete a full application on our company
careers page, including screening questions and a brief
pre-employment test. : POSITION RESPONSIBILITIES: WHAT DOES SOMEONE
IN THIS ROLE ACTUALLY DO? In this role, you handle inbound and
outbound calls, helping to support customer service, technical
support, and customer sales interactions. It requires you to
interact with hundreds of customers each week across the country to
resolve support issues, sell new products and services, and ensure
a best-in-class customer experience. In addition to providing
exceptional service, you will need to be a confident, fully engaged
team player dedicated to bringing a positive and enthusiastic
outlook to work each day. Key Responsibilities: Handle inbound and
outbound calls with professionalism and courtesy Resolve customer
issues efficiently, aiming for first-call resolution Research and
retrieve information across systems to support customer needs
Accurately document customer interactions and process claims Guide
customers through options to find the best solutions Use training
and resources to answer questions while adhering to scripts and
policies Maintain confidentiality and handle sensitive information
appropriately Escalate complex issues to the appropriate team
members when necessary Participate in training sessions and stay
current on updates and procedures Follow attendance and scheduling
requirements consistently CANDIDATE QUALIFICATIONS: WONDER IF YOU
ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with
world-class training, so all positive, driven, and confident
applicants are encouraged to apply. This position relies on
building relationships and turning the knowledge you gain in
training into customer wins. Ideal candidates for this position are
highly motivated, energetic, and dedicated. Qualifications Minimum
age of 18 High school diploma or equivalent Strong written and
verbal communication skills Typing speed of at least 20 words per
minute Basic proficiency in Microsoft Office (Excel, Word,
PowerPoint, Outlook) Familiarity with Windows operating systems
Dependable and punctual with excellent time management
Problem-solving and conflict resolution skills Customer-focused
mindset with empathy and patience Ability to multitask and work
independently Team-oriented with a collaborative spirit Comfortable
in a dynamic, fast-paced environment COMPENSATION DETAILS: WANT AN
EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that
your hard work deserves recognition and reward. Our compensation
and benefits packages are designed to be competitive and to grow
with you over time. Starting compensation is based on experience,
and we offer a variety of benefits and incentives to support and
reward our team members. What You Can Expect from MCI: We
understand the importance of balance and support, which is why we
offer a variety of benefits and incentives that go beyond a
paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid
holidays to take the time you need. Incentives & Rewards:
Participate in daily, weekly, and monthly contests that include
cash bonuses and prizes ranging from electronics to dream vacations
and sometimes even cars! Health Benefits: Full-time employees are
eligible for comprehensive medical, dental, and vision coverage
after 60 days of employment, and all employees have access to MEC
medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings
programs, where available. Disability Insurance: Short-term
disability coverage is available to help protect you during
unexpected challenges. Life Insurance: Access life insurance
options to safeguard your loved ones. Supplemental Insurance:
Accident and critical illness insurance Career Growth: With a focus
on internal promotions, employees enjoy significant advancement
opportunities. Paid Training: Learn new skills while earning a
paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented
culture that fosters collaboration and engagement. Casual Dress
Code: Be comfortable while you work. Compensation & Benefits that
Fit Your Life MCI takes pride in tailoring our offerings to fit the
needs of our diverse team across subsidiaries and locations. While
specific benefits and incentives may vary by geography, the core of
our commitment remains the same: rewarding effort, providing growth
opportunities, and creating an environment where every employee
feels valued. If you’re ready to join a company that recognizes
your contributions and supports your growth, MCI is the place for
you. Apply today! PHYSICAL REQUIREMENTS: This job operates in a
professional office environment. While performing the duties of
this job, the employee will be largely sedentary and will be
required to sit/stand for long periods while using a computer and
telephone headset. The employee will be regularly required to
operate a computer and other office equipment, including a phone,
copier, and printer. The employee may occasionally be required to
move about the office to accomplish tasks; reach in any direction;
raise or lower objects, move objects from place to place, hold onto
objects, and move or exert force up to forty (40) pounds.
CONDITIONS OF EMPLOYMENT: All MCI Locations Must be authorized to
work in the country where the job is based. Subject to the program
and location of the position Must be willing to submit up to a
LEVEL II background and/or security investigation with a
fingerprint. Job offers are contingent on background/security
investigation results. Must be willing to submit to drug screening.
Job offers are contingent on drug screening results. REASONABLE
ACCOMMODATION: Consistent with the Americans with Disabilities Act
(ADA), it is the policy of MCI and its affiliates to provide
reasonable accommodations when requested by a qualified applicant
or employee with a disability unless such accommodations would
cause undue hardship. The policy regarding requests for reasonable
accommodation applies to all aspects of employment. If reasonable
accommodations are needed, please contact Human Resources. EQUAL
OPPORTUNITY EMPLOYER: At MCI and its subsidiaries, we embrace
differences and believe diversity benefits our employees, company,
customers, and community. All aspects of employment at MCI are
based solely on a person's merit and qualifications. MCI maintains
a work environment free from discrimination, where employees are
treated with dignity and respect. All employees are responsible for
fulfilling MCI's commitment to a diverse and equal-opportunity work
environment. MCI does not discriminate against any employee or
applicant on the basis of age, ancestry, color, family or medical
care leave, gender identity or expression, genetic information,
marital status, medical condition, national origin, physical or
mental disability, political affiliation, protected veteran status,
race, religion, sex (including pregnancy), sexual orientation, or
any other characteristic protected by applicable laws, regulations,
and ordinances. MCI will consider qualified applicants with
criminal histories for employment in a manner consistent with local
and federal requirements. MCI will not tolerate discrimination or
harassment based on any of these characteristics. We adhere to
these principles in all aspects of employment, including
recruitment, hiring, training, compensation, promotion, benefits,
social and recreational programs, and discipline. In addition,
MCI's policy is to provide reasonable accommodation to qualified
employees with protected disabilities to the extent required by
applicable laws, regulations, and ordinances where an employee
works. ABOUT MCI (PARENT COMPANY): MCI helps customers take on
their CX and DX challenges differently, creating industry-leading
solutions that deliver exceptional experiences and drive optimal
performance. MCI assists companies with business process
outsourcing, staff augmentation, contact center customer services,
and IT Services needs by providing general and specialized hosting,
software, staff, and services. In 2019, Marlowe Companies Inc.
(MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company
in the State of Iowa and was named the 452nd Fastest Growing
Privately Company in the USA, making the coveted top 500 for the
first time. MCI's subsidiaries had previously made Inc. Magazine's
List of Fastest-Growing Companies 15 times, respectively. MCI has
ten business process outsourcing service delivery facilities in
Georgia, Florida, Texas, New Mexico, California, Kansas, Nova
Scotia, South Africa, and the Philippines. Driving modernization
through digitalization, MCI ensures clients do more for less. MCI
is the holding company for a diverse lineup of tech-enabled
business services operating companies. MCI organically grows,
acquires, and operates companies that have synergistic products and
services portfolios, including but not limited to Automated Contact
Center Solutions (ACCS), customer contact management, IT Services
(IT Schedule 70), and Temporary and Administrative Professional
Staffing (TAPS Schedule 736), Business Process Management (BPM),
Business Process Outsourcing (BPO), Claims Processing, Collections,
Customer Experience Provider (CXP), Customer Service, Digital
Experience Provider (DXP), Account Receivables Management (ARM),
Application Software Development, Managed Services, and Technology
Services, to mid-market, Federal & enterprise partners. MCI now
employs 10,000 talented individuals with 150 diverse North American
client partners across the following MCI brands: MCI BPO, MCI
BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass
Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call
Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,
TeleTechnology, and Vinculum. : The purpose of the above job
description is to provide potential candidates with a general
overview of the role. It's not an all-inclusive list of the duties,
responsibilities, skills, and qualifications required for the job.
You may be asked by your supervisors or managers to perform other
duties. You will be evaluated in part based on your performance of
the tasks listed in this job description. The employer has the
right to revise this job description at any time. This job
description is not an employment contract, and either you or the
employer may terminate employment at any time for any reason.
Keywords: MCI Careers, Bryan , Call Center Representative (Blended), Customer Service & Call Center , Killeen, Texas