Bilingual Customer Services Representative

Company: GEICO
Location: Katy
Posted on: January 24, 2026

Job Description:

At GEICO, a leading provider in the auto insurance industry, we pride ourselves on our commitment to innovation and exceptional customer service. We are currently seeking a Bilingual Customer Service Representative who is fluent in both English and an additional language. This role is vital in providing our diverse clientele with expert service and support, helping them resolve issues and enhance their understanding of our insurance products. Situated within our customer support department, this position offers a dynamic work environment where team members can truly make a difference in the lives of our customers. Respond to customer inquiries via phone, email, or chat in English and the additional language supported. Explain insurance products and policy details to customers, ensuring clarity and understanding. Resolve complaints and answer queries in a timely and professional manner. Assist customers in filing claims and guide them through the process. Maintain up-to-date knowledge of GEICO's insurance products and policy changes. Collaborate with team members to find new ways to enhance customer satisfaction. Document all customer interactions in the company database. Fluency in English and one other language (e.g., Spanish, French, Chinese) Excellent communication and interpersonal skills Strong problem-solving abilities Proficiency with computer systems and digital communication tools Ability to handle stressful situations with professionalism Knowledge of insurance policies and terms is preferred Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Certifications in Customer Service (e.g., Certified Customer Service Professional (CCSP)) are beneficial but not required. Fluency in relevant languages other than English must be demonstrated.

Keywords: GEICO, Bryan , Bilingual Customer Services Representative, Customer Service & Call Center , Katy, Texas