Service Advisor - Lone Star Chevrolet
Company: Sonic Automotive
Location: Houston
Posted on: February 14, 2026
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Job Description:
Job Description Job Description Company Description At Lone Star
Chevrolet, a Sonic Automotive family dealership, you'll find the
opportunities, resources, and support you need to grow and develop
professionally. So read on, and consider a rewarding career with
Sonic Automotive, Inc. Sonic Automotive is a multi-billion dollar
Fortune 500 company and one of the largest automotive dealer groups
in the country with 100 dealerships nationwide across 25 brands.
Compensation: Draw / Commission Job Description Summary As a
Service Advisor, you will be a key member of our service team,
responsible for providing outstanding customer service and ensuring
the smooth operation of the service department. You will serve as
the liaison between customers and our skilled technicians, ensuring
that customer vehicles are properly diagnosed, serviced, and
repaired in a timely manner. Duties and Responsibilities Greet
customers in a friendly and professional manner. Listen to
customers' concerns and accurately document their vehicle issues.
Provide detailed explanations of recommended services and repairs.
Communicate estimated costs and obtain customer approval for
services. Schedule appointments and manage service bay
availability. Coordinate with the service technicians to ensure
timely completion of repairs. Update customers on the status of
their vehicles throughout the service process. Provide accurate
repair timelines and inform customers of any delays. Create and
maintain detailed service records for each customer. Prepare and
explain invoices to customers, including a breakdown of services
performed. Process payments and handle any billing inquiries.
Follow up with customers after service to ensure satisfaction and
address any concerns. Resolve customer complaints or issues
promptly and professionally. Stay informed about the latest
automotive technologies and services. Provide customers with
information about maintenance schedules and recommended services
Qualifications 1 years of experience as a Service Advisor in an
automotive dealership. Strong communication and customer service
skills. Knowledge of automotive systems and basic technical
understanding. Ability to multitask and thrive in a fast-paced
environment. Excellent organizational and time-management skills.
Familiarity with service department operations and procedures.
Valid driver's license and a clean driving record. All applicants
must be authorized to work in the USA. All applicants must be able
to demonstrate ability to pass pre-employment testing to include
background checks, MVR, drug test, and valid driver license.
Preferred Qualifications: Experience using and working with CDK
Previous Chevrolet experience Additional Information Compensation:
Draw / Commission Schedule: FULL-TIME Sundays Always Off Saturday
Availability Required Perks & Benefits: Medical, Dental & Vision
Insurance 401(k) with Company Match Paid Time Off that Grows with
You Sundays Always Off Closed on Thanksgiving & Christmas Employee
Pricing on Purchases & Leases Free & Discounted Gym Membership
Options Exclusive Travel Deals on Hotels, Rentals & Airfare Career
Growth in a Fortune 500 Company All your information will be kept
confidential in accordance with EEO guidelines
Keywords: Sonic Automotive, Bryan , Service Advisor - Lone Star Chevrolet, Customer Service & Call Center , Houston, Texas
