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Food Operations Manager 2 (ROSI)

Company: Sodexo USA
Location: Bryan
Posted on: July 24, 2020

Job Description:

Unit DescriptionSodexo is seeking a Food Operations Manager (Patient Services) to join our team at CHI St. Joseph Hospital located in Bryan, TX! CHI St. Joseph Hospital is a 254 bed hospital, and the food operations consist of a recently renovated retail cafe, coffee shop, "At Your Request" patient dining and catering operations. Typical schedule is 6am-4pm or 7am-5pm, rotating weekends/holidays.

**This is a temporary (ROSI) assignment with opportunity to turn into a permanent role**

We are looking for candidates who can:



  • Participate in performance improvement and quality assurance programs targeted to improve customer satisfaction;
  • monitor patient tray operations and daily meal rounding;
  • Scheduling for the team
  • interact with patients and the nursing staff;
  • perform tray assessments, training
  • Service Recovery
  • Inventory
  • Ordering

  • Customer Service Training for our front-line staff
  • Conducting patient ready room inspections and patient surveys

    The ideal candidate will have the following:



    • Excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies
    • Previous experience working in a high volume facility
    • Strong management skills, preferably in health care but not necessarily if you are also a dietitian
    • 2 years of management experience preferred


      Careers in Healthcare:

      Working for Sodexo in Healthcare allows you to offer patients, healthcare professionals and caregivers around the world the best healthcare experience possible while influencing patient satisfaction, as well as cost reduction and increased productivity for our clients. Sodexo's unique CARES culture develops a dynamic atmosphere where employees are respected, turnover is low and career growth opportunities are created from within.

      Working for Sodexo:

      How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and other career growth opportunities, along with the performance of organizations. We believe it is important for our work to be meaningful to all who contribute to it, and we remain faithful to our mission, our core values and the ethical principles that have guided us since 1966. We support these values and help them thrive in each employee.Position SummaryThe Manager II, Regional Operations Support (ROSI) has overall responsibility, or a portion of an

      on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client

      executive. In this role, the ROSI has direct accountability for executing Sodexo systems, programs,

      resources, tools, and talent management that drives operational excellence and our service

      commitments that are: Predictable, Reliable, and Repeatable

      Primary Responsibilities:

      Client / Customer Service - 20%

      -- Navigates the client organization through effective communication while influencing and persuading at multiple levels. Seeks to collaborate for win-win outcomes.

      -- Provide effective communication for clients and customers to ensure excellent customer service.

      -- Effectively partners with client and Sodexo employees to drive successful outcomes.

      -- Complies with all client policies and procedures.

      Operational Excellence - 40%

      -- Owns, drives, and measures operational excellence outcomes of Sodexo and client.

      -- Effectively deploys, embeds and ensures Sodexo standardized processes are in place.

      -- Creates a continuous quality improvement culture that drives operational efficiencies.

      -- Drives change and creates a culture where change is embraced and operationalized.

      -- Utilizes all operational processes to drive continuous improvement and celebrate successes.

      Analysis & Decision Making - 20%

      -- Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.

      -- Accountable for effective utilization of labor resources.

      -- Analyses data to engage in data driven decision making using data, logic, benchmarking, and leading practices in decision making to determine best solutions for the business.

      -- Effective risk management by ensuring consistent regulatory and legal compliance.

      -- Compliance with supply chain management requirements.

      -- Understands and effectively manages unit finances in the Sodexo budgets.

      -- Sets operational goals with key metrics and ensures quick analysis of variances to ensure a prompt resolution and mitigate adverse impact on our clients or our performance.

      -- Delivers predictable top and bottom-line results at the site, relentless focus on driving efficiency, and makes difficult decisions.

      -- Effectively delegates operational responsibilities to appropriate individuals / positions.

      -- Follows best practices in decision making to determine best solutions for the business.

      Safety - 10%

      -- Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.

      -- Behaviors include: Working as a team for safety

      -- Communicating Effectively for Safety

      -- Managing Safety Risks

      -- Optimizing Human and Environmental Factors

      -- Recognizing, respond and reporting incidents

      -- Adherence to all operational safety practices and protocols

      -- Drives a safety culture throughout the team

      Talent - 10%

      -- Ability to effectively manage aspects of Human Resources (ie. Leadership, People Management, Employee Relations, etc) to support individual and team development and drive operational outcomes.

      -- Creates a culture of continuous learning and development for self and those within the unit assigned.Qualifications & RequirementsBasic Education Requirement - Bachelor's Degree in a relevant field or equivalent experience

      Basic Management Experience - 3 years

      Basic Functional Experience - 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition

      Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Keywords: Sodexo USA, Bryan , Food Operations Manager 2 (ROSI), Executive , Bryan, Texas

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