Food Operations Manager 2 (ROSI)
Company: Sodexo USA
Posted on: July 24, 2020
Unit DescriptionSodexo is seeking a Food Operations Manager
(Patient Services) to join our team at CHI St. Joseph Hospital
located in Bryan, TX! CHI St. Joseph Hospital is a 254 bed
hospital, and the food operations consist of a recently renovated
retail cafe, coffee shop, "At Your Request" patient dining and
catering operations. Typical schedule is 6am-4pm or 7am-5pm,
**This is a temporary (ROSI) assignment with opportunity to turn
into a permanent role**
We are looking for candidates who can:
- Participate in performance improvement and quality assurance
programs targeted to improve customer satisfaction;
- monitor patient tray operations and daily meal
- Scheduling for the team
- interact with patients and the nursing staff;
- perform tray assessments, training
- Service Recovery
- Customer Service Training for our front-line staff
- Conducting patient ready room inspections and patient
The ideal candidate will have the following:
- Excellent leadership and communication skills with the ability
to maintain the highest of standards and implement company
- Previous experience working in a high volume facility
- Strong management skills, preferably in health care but not
necessarily if you are also a dietitian
- 2 years of management experience preferred
Careers in Healthcare:
Working for Sodexo in Healthcare allows you to offer patients,
healthcare professionals and caregivers around the world the best
healthcare experience possible while influencing patient
satisfaction, as well as cost reduction and increased productivity
for our clients. Sodexo's unique CARES culture develops a dynamic
atmosphere where employees are respected, turnover is low and
career growth opportunities are created from within.
Working for Sodexo:
How far will your ambition, talent and dedication take you? Sodexo
fosters a culture committed to the growth of individuals through
continuous learning, mentoring and other career growth
opportunities, along with the performance of organizations. We
believe it is important for our work to be meaningful to all who
contribute to it, and we remain faithful to our mission, our core
values and the ethical principles that have guided us since 1966.
We support these values and help them thrive in each
employee.Position SummaryThe Manager II, Regional Operations
Support (ROSI) has overall responsibility, or a portion of an
on-sight operations area (ie Food, ES, Clinical, Culinary,
Facilities, CTM) as assigned by the Client
executive. In this role, the ROSI has direct accountability for
executing Sodexo systems, programs,
resources, tools, and talent management that drives operational
excellence and our service
commitments that are: Predictable, Reliable, and Repeatable
Client / Customer Service - 20%
-- Navigates the client organization through effective
communication while influencing and persuading at multiple levels.
Seeks to collaborate for win-win outcomes.
-- Provide effective communication for clients and customers to
ensure excellent customer service.
-- Effectively partners with client and Sodexo employees to drive
-- Complies with all client policies and procedures.
Operational Excellence - 40%
-- Owns, drives, and measures operational excellence outcomes of
Sodexo and client.
-- Effectively deploys, embeds and ensures Sodexo standardized
processes are in place.
-- Creates a continuous quality improvement culture that drives
-- Drives change and creates a culture where change is embraced and
-- Utilizes all operational processes to drive continuous
improvement and celebrate successes.
Analysis & Decision Making - 20%
-- Utilizes tools within Sodexo Healthcare to drive and manage
middle of the page (Labor Expense, Raw Materials) to deliver
-- Accountable for effective utilization of labor resources.
-- Analyses data to engage in data driven decision making using
data, logic, benchmarking, and leading practices in decision making
to determine best solutions for the business.
-- Effective risk management by ensuring consistent regulatory and
-- Compliance with supply chain management requirements.
-- Understands and effectively manages unit finances in the Sodexo
-- Sets operational goals with key metrics and ensures quick
analysis of variances to ensure a prompt resolution and mitigate
adverse impact on our clients or our performance.
-- Delivers predictable top and bottom-line results at the site,
relentless focus on driving efficiency, and makes difficult
-- Effectively delegates operational responsibilities to
appropriate individuals / positions.
-- Follows best practices in decision making to determine best
solutions for the business.
Safety - 10%
-- Ensures that individuals performing service-related tasks have
the competence to do so without putting the health and safety of
themselves or others at risk.
-- Behaviors include: Working as a team for safety
-- Communicating Effectively for Safety
-- Managing Safety Risks
-- Optimizing Human and Environmental Factors
-- Recognizing, respond and reporting incidents
-- Adherence to all operational safety practices and protocols
-- Drives a safety culture throughout the team
Talent - 10%
-- Ability to effectively manage aspects of Human Resources (ie.
Leadership, People Management, Employee Relations, etc) to support
individual and team development and drive operational outcomes.
-- Creates a culture of continuous learning and development for
self and those within the unit assigned.Qualifications &
RequirementsBasic Education Requirement - Bachelor's Degree in a
relevant field or equivalent experience
Basic Management Experience - 3 years
Basic Functional Experience - 3 years work experience in facilities
(e.g., maintenance, plant operations, engineering services,
grounds, custodial/environmental, or transportation) or food (e.g.,
food services or operations, concessions, retail sales, store
operations, or vending) services, CTM, or Clinical Nutrition
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran
Keywords: Sodexo USA, Bryan , Food Operations Manager 2 (ROSI), Executive , Bryan, Texas
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