Assistant Store Manager Sales/Service - Full-Time - Highland Village - Williams Sonoma

Company: Williams-Sonoma, Inc.
Location: Houston
Posted on: June 1, 2025

Job Description:

We hope you're interested in building a home with us. Even if you don't meet every requirement listed in this job description, we still encourage you to apply.About the TeamOur mission is to enhance the quality of our customers' lives at home. We prioritize the customer in everything we do, guided by our values: People First, customers, quality, shareholders, integrity, and corporate responsibility.Overview of the Assistant Manager of Sales and Service RoleYou will support the management team in achieving goals by providing world-class service. You will serve as a role model for building customer relationships and maintain store presence to ensure appropriate staff coverage across all areas.Responsibilities

• Lead the store team to create an exceptional customer experience and exceed sales targets.
• Ensure the sales floor is adequately staffed and serve as a role model in sales generation and customer service.
• Coach staff on customer service principles, recognizing successes and addressing challenges.
• Utilize training resources to educate the team on products, improve selling skills, and achieve business goals.
• Create a positive environment where all associates are treated with dignity, in line with our People-First Philosophy.
• Ensure timely resolution of client service issues, including delivery and pickup, using the client information reporting system effectively.Criteria

• Excellent communication, organization, and leadership skills.
• Strong critical thinking skills to identify challenges and develop action plans promptly.
• Effective time management to handle multiple tasks and priorities.
• 2-3 years of retail sales or customer service management experience.Physical Requirements
  • Ability to be mobile on the sales floor for extended periods.
  • Ability to lift and move medium to large items, up to 75 lbs., using appropriate safety techniques.
  • Full-time associates should have open availability; part-time associates must be available for at least 15 hours weekly, including weekends and the holiday season.Our Mission Around Diversity, Equity & InclusionWe believe that a culture focused on diversity, equity, and inclusion fosters innovation, high-performing teams, and superior customer experiences. We aim to create a workplace where everyone can bring their authentic selves, with advancement based on work quality and contributions, valuing individual differences.Benefits Just for You
    • Generous discounts on all Williams-Sonoma, Inc. brands.
    • 401(k) plan and other investment opportunities.
    • Wellness programs supporting physical, financial, and emotional health.
    • Paid vacations and holidays (full-time).
    • Health, dental, and vision insurance, including benefits for same-sex domestic partners (full-time).Your Journey in Continued Learning
      • Development plans and career conversations.
      • Annual performance reviews.
      • Cross-brand and cross-functional career opportunities.
      • Online learning through brand resources and WSI University.
      • Leadership development programs.Note: This role does not qualify for immigration sponsorship or relocation assistance. Williams-Sonoma, Inc. is an Equal Opportunity Employer, considering qualified applicants with criminal histories in accordance with applicable laws.
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Keywords: Williams-Sonoma, Inc., Bryan , Assistant Store Manager Sales/Service - Full-Time - Highland Village - Williams Sonoma, Executive , Houston, Texas