Pharmacy Technician, Call Center

Company: Empower Pharmacy
Location: Houston
Posted on: May 15, 2025

Job Description:

Position Summary:

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The Pharmacy Technician, Call Center ensures exceptional patient support, accurate prescription processing, and seamless collaboration with the team. This role directly contributes to Empower's mission of expanding access to quality, affordable healthcare through innovative medications.

Duties and Responsibilities:
Assists patients with medication-related inquiries, including availability and pricing, while processing prescription orders and refill requests accurately and efficiently.
Handles 70-100 incoming calls per 8-hour shift, addressing inquiries professionally, escalating complex issues, and returning customer voicemails promptly.
Performs pharmaceutical calculations, verifies prescription details, and collaborates with pharmacists and colleagues to ensure seamless customer service.
Navigates multiple internal systems to maintain accurate databases, updates patients on order tracking, verifies invoices, and manages documentation such as scanning and filing orders.
Adheres to all pharmacy policies, state and federal regulations, and the Health Insurance Portability and Accountability Act guidelines while maintaining organized, clean workspaces and equipment.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Knowledge and Skills:
Excels in communication, attention to detail, flexibility, and customer service, ensuring patient satisfaction in dynamic, fast-paced environments.
Demonstrates strong data entry skills, proficiency in Microsoft Office, knowledge of pharmacy regulations, and accurate dosage calculation abilities.

Key Competencies

Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
Resourcefulness: Secures and deploys resources effectively and efficiently.
Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Values

People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth.
Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce.
Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service.
Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care.
Experience and Qualifications:
Minimum of 1 year of pharmacy experience or healthcare-related experience preferred.
High school diploma or equivalent; college education is preferred but not required.
Registered with the Texas Board of Pharmacy as a Pharmacy Technician.
Benefits:

We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/

Keywords: Empower Pharmacy, Bryan , Pharmacy Technician, Call Center, Healthcare , Houston, Texas