Mental Health Operations Senior Specialist

Company: Wounded Warrior Project
Location: Houston
Posted on: June 1, 2025

Job Description:

Great benefits. Competitive pay. We know these are some of the things people look for in a job.If you're the kind of person who believes that honoring and empowering our nation's veterans is more than just a cause - that it's a calling - then we're ready to meet you. When you join Wounded Warrior Project (WWP), you're committing to making a difference. We make a commitment to you, too - helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.At WWP, we recognize our mission cannot be accomplished without our talented teammates, which is why we're proud to offer benefits such as:* A flexible hybrid work schedule (three days in the office, two days' work from home)* Full medical, dental, and vision coverage for both teammates AND family members* Competitive pay and performance incentives* A fun, mission-focused, and collaborative team environmentA mission that matters is just the beginning, so if you're ready to get started, we're ready for you.The Wounded Warrior Project (WWP) Mental Health Operations Senior Specialist is an integral part of ensuring Alumni and Family Support Members are connected to resources that promote mental health, while removing barriers to care, and acting as the conduit to the collaborative efforts of internal teammates and external WWP partners. The Mental Health Operations Senior Specialist supports WWP's Mental Health Continuum of Support, to include both internal programs as well as WWP-supported external programs and resources. This role provides operational support to all WWP mental health network leadership through continuous program evaluation and operational guidance, including analysis of programmatic Key Performance Indicators (KPIs) and service delivery metrics, as well as facilitating communication across the network to align WWP's efforts to meet the mental health needs of warriors and families.DUTIES & RESPONSIBILITIES

• Serve as conduit for communication and operational support across WWP's network of mental health programs and services to ensure streamlined communication and overall collaboration to align efforts.
• Collaborate internally and externally across all programs to ensure adequate awareness of WWP mental and brain health service offerings, as well as keeping WWP's mental health teams well informed about other WWP-supported programs and resources, including community partnerships and grantees.
• Consolidate, evaluate, and improve processes to reduce variance and ensure consistency among external vendors and internal staff.
• Serve as the primary point of contact for WWP's mental health operational teams, facilitating collaboration with supporting teams such as IT, Mission Data & Insights, and Marketing/Media teams.
• Manage and maintain operations manuals, onboarding and training documents, and other electronic databases for Triage Services and Veteran Wellness Alliance Check In Connectors, and support other mental health operational teams in creating, managing and maintaining their own respective materials.
• Lead operational initiatives and projects for the network of mental health programs. Document and track statuses of projects.
• Identify innovative and strategic opportunities for programmatic development and growth of the network.
• Manage macro-level issues by identifying trends in access to care by collaborating with internal and external stakeholders.
• Conduct internal and external program briefs.
• Provide strategic guidance to WWP internal staff and external independent contractors and vendors on resources for brain injury and mental health disorders necessary for adequate triage of services based on warrior needs.
• Provide oversight and development of training materials and operational processes for both internal and external stakeholders.
• Serve as a subject matter expert and advisor for operational efficiency of WWP's mental health programming, strategic initiatives, and partnerships.
• Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.
• Other related duties as assigned.KNOWLEDGE, SKILLS, & ABILITIES
  • Demonstrated ability to conceptualize and develop organizational and programmatic material and content.
  • Effective group presentation and facilitation skills. Confident communicator with proven ability to present information effectively to audiences, e.g., large groups, small groups, and individuals. Professional presence and demeanor.
  • Possess competencies related to working with individuals with varying physical, mental, and cognitive challenges while maintaining a philosophy of individualized services designed to empower the Warrior and maximize quality of life.
  • Ability to facilitate and enhance team cohesion and atmosphere. Exceptional interpersonal skills. Ability to interact effectively with diverse individuals and build effective working relationships telephonically. Demonstrated emotional intelligence. Ability to respond to sensitive matters with diplomacy and empathy.
  • Strong understanding of psychological and mental health issues.
  • Adept understanding of military and veteran issues, and the emotional impact of combat, e.g., brain injury, post-traumatic stress disorder (PTSD), and combat stress. Demonstrated understanding of the challenges faced by warriors affected by trauma.
  • Strong working understanding of WWP programs and other resources available for families and Warriors.
  • Excellent written and verbal communication skills.
  • Strong organizational and time management skills. Effectively manage multiple priorities and complete assignments and meet deadlines.
  • Demonstrated ability to respond to changing priorities and deadlines in a fast-paced, demanding working environment.
  • Strong organizational skills and exceptional attention to detail.
  • Ability to analyze data and discern trends.
  • Ability to maintain a flexible work schedule to meet warrior needs.
  • Proficiency with Salesforce and Microsoft Office programs, e.g., Word, Excel, Outlook, and PowerPoint.
  • Unequivocal commitment to the highest standards of personal and business ethics and conduct.
  • Mission-driven, guided by core values, and a pleasure to work with.EXPERIENCERequirements
    • Five years of experience providing mental and brain health programming or adult mental health focused case management to adults in support of their psychological well-being and readjustment.
    • Five years of experience working with Salesforce.
    • Five years of experience working with Microsoft Project, SharePoint, or other project management application.
    • Two years of experience working with the military and/or veteran community.Preferences
      • Three years of experience conducting mental health intake assessments.
      • One year of project management experience.
      • Experience in leadership and/or facilitation roles.EDUCATIONRequirements
        • Bachelor's degree in psychology, mental health counseling, human services, social work, rehabilitation counseling, holistic/healthcare interventions, organizational effectiveness, or related field.Preferences
          • Master's degree or advanced professional certification in psychology, mental health counseling, human services, social work, rehabilitation counseling, holistic/healthcare interventions, organizational effectiveness, or related field.CERTIFICATIONS & LICENSURERequirements
            • Ability to obtain ASIST Certification within 1 year of hire.Preferences
              • Salesforce Associate Certification.
              • Project Management Professional (PMP) Certification.
              • Microsoft Office Specialist (MOS) Certification.
              • ASIST Certification.WORK ENVIRONMENT/PHYSICAL DEMANDS
                • General office environment; temperature controlled.
                • Up to 20% travel.We recognize the success of our mission depends on the efforts of our passionate, hard-working teammates. To help teammates remain focused on the warriors and families we serve, WWP offers a comprehensive benefits package that includes; Medical/Prescription drug, Dental, Vision, Life/AD&D, Short-term Disability, Long-term Disability, and an Employee Assistance Program. WWP also offers a 401(k)-retirement plan, a competitive PTO package, Sick Leave, Family Care Leave, Paid Holidays, Birthday Holiday, Education Assistance, Teammate Wellness Program, and Bereavement Leave. For Colorado Applicants: The estimated hiring range for this position is between $79,027 - $98,784 annual base salary,subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.For San Diego, California and Washington state Applicants: The estimated hiring range for this position is between $86,553 - $108,192 annual base salary,subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.For Washington, D.C. Applicants: The estimated hiring range for this position is between $90,316 - $112,896 annual base salary,subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.For New York Applicants: The estimated hiring range for this position is between $94,080 - $117,600 annual base salary,subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.*ca-dj#LI-HYBRIDWounded Warrior Project is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.Please note:Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."

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