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Customer Service Representative

Company: Riverway Business Services
Location: Bryan
Posted on: March 15, 2020

Job Description:

Status: Available Posted On: 12/16/2019 Job Location: Bryan, TX Salary Job Type: Full Time Education: --- Minimum of High School Diploma or equivalent is required Experience: --- Bilingual a plus --- Flexibility and the ability to adapt to a changing business environment is a must --- Strong sales skills for up-selling --- Effectively multi-task --- Detail oriented --- Excellent written and verbal communication skills --- Decision making skills --- Computer skills Job Categories: Customer Service Energy Are you an ambitious, dynamic, and sales driven person? A self-starter, creative and a quick thinker? NRG Energy is looking for skilled and driven candidates to begin a professional journey in their Contact Center as a Customer Service Representative. Customer Service Representative Position Summary: We are searching for Customer Service Representatives who will be the contact between NRG Energy and its current/potential customers. The ideal candidates will be able to effectively solve customer issues, complaints, and inquiries while keeping customers satisfied. Classification: Non-exempt Essential Responsibilities of a Customer Service Representative: --- Communicate with customers via telephone to gain and evaluate all relevant information to handle product and service inquiries --- Maintain record of customer interactions, transactions, inquiry details, complaints, comments, and resolution --- Contact customers to respond to inquiries and resolve customers' concerns within established service level agreements --- Potentially up-sell energy plan to existing customers --- Record details of inquiries, comments and complaints in Customer Relationship Management System as well as actions taken --- Communicate and coordinate with internal departments --- Other duties as assigned

Keywords: Riverway Business Services, Bryan , Customer Service Representative, Hospitality & Tourism , Bryan, Texas

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