Field Service Supervisor- Bryan

Company: Mustang Cat
Location: Bryan
Posted on: December 31, 2019

Job Description:

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FIELD SERVICE SUPERVISOR- BRYAN

Mustang Cat - Bryan, 8212 SH 21 , Bryan, Texas, United States of America Req #489
Monday, December 9, 2019



Mustang Cat, the authorized Caterpillar earthmoving equipment, power systems, and vocational truck dealer in Southeast Texas, has one single focus: partnering with our customers to help them solve their toughest problems. As a Cat dealer with more than 60 years of experience, we have dedicated ourselves to providing customers complete solutions for all their equipment needs.



Mustang s reputation is built upon solving our customers problems and providing world-class service. Our heritage of innovation and relentless pursuit of continuous improvements is focused on improving our customer s business and being an asset to the communities we serve.

The primary responsibility of this position is to manage, supervise and perform day to day operations of the Field Service department. This includes:

* Supervising machine and engine repairs in the field

* Scheduling technicians to expedite repairs

* Coordinating parts orders and component repairs

* Monitoring field service expenses and technician overtime

* Opening, editing, reviewing and invoicing work orders

* Extensive customer communication including addressing customer complaints and concerns

* Ensuring all invoices are collected on time

* Representing Mustang Cat in a professional manner in and away from the office



This position requires a high school diploma along with a college degree majoring in Ag Systems Management or other related field. Qualified candidates will have:

* Minimum of 2 years experience in a supervisory role

* A basic understanding of engines (gas and diesel), hydraulic
systems, transmissions, A/C, air and hydraulic brake systems, and planetary gear assemblies * Strong computer skills required and knowledge of SIS is preferred

* A positive, outgoing personality with the ability to maintain good working relationships between technicians, sales reps, management team, other
Mustang branches and customers * Must be able to think on your feet, manage multiple tasks, and work efficiently in a fast-paced environment

Mustang Cat has many exciting opportunities for exceptional people who want a career with an industry leader. If you are looking for a solid, growth-oriented company with a commitment to its customers and its employees, Mustang Cat is the place for you.

EOE/Minorities/Females/Vet/Disability

OTHER DETAILS

* Pay Type Salary

* Mustang Cat - Bryan, 8212 SH 21 , Bryan, Texas, United States of America

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