ServiceNow Programmer
Company: PLANIT Group
Location: Houston
Posted on: April 30, 2024
|
|
Job Description:
ServiceNow Programmer:
DUTIES AND RESPONSIBILITIES:
Responsibilities will include:
--- combining business acumen and analytic insight with programming
skills to develop, implement and maintain applications and data
structures to meet specific requirements on the ServiceNow
platform.
--- participating in the identification of solutions and create the
necessary code/configurations as well as system tests, to ensure
these solutions are implemented with quality. Capabilities in
advanced design, configuration, testing, and deployment of
solutions using current, best practice software engineering methods
and ITIL practices is necessary.
--- utilizing their analytical skills and computer knowledge to
determine feasibility, cost and time required, compatibility with
current system, and computer capabilities to improve business
processes. May need to work with the Project Sponsor and other
facets of the IT department to ensure the software solution meets
business demands.
--- working closely with management to assist in enhancing the
development and implementation standards.
In support of the ServiceNow system duties will include:
--- Configuration of functionality within the following ServiceNow
modules: Incident, Problem, Change, Request/Request Items in
Service Catalog, Demand Management, Projects, Contracts, HR Module
(OnBoarding/OffBoarding, Employee and Management Changes), and
Asset Management
--- Create and maintain Inbound email actions for different record
types
--- Create and maintain workflows to achieve business
requirements
--- Create and maintain workflows based on values from incoming
emails and/or the records in ITSM modules
--- Create and maintain UI Policies, Business Rules, Scheduled Jobs
and Scripts (Powershell, JavaScript, Jelly and Script Include)
--- Create and maintain custom tables and validations
--- Create and maintain UI pages, UI Macros, Forms, and
Notifications preferably with Content Management
--- Design, configure and maintain ServiceNow REST Web Services,
WSDL and SOAP
--- Create staging tables and script to update Incidents from
External Systems
--- Identify value mapping between systems
--- CMDB architecture, design, implementation and maintenance
--- Create and maintain CI's and associated rules/logic
--- Create and maintain Orchestration interfaces especially Active
Directory
--- Collaborate with Infrastructure team to create and maintain MID
Servers and LDAP Servers/connections
--- Create and maintain custom Reports
--- Experienced member of Agile/SCRUM teams
--- Document application design, technical documents as well as
user documentation
--- Collaborates with cross department staff and cross-functional
team to achieve business requirements
--- Follows and advocates change management procedures
--- Develops methods to efficiently reuse existing components where
applicable
--- Must exercise excellent time management, organizational and
communication skills both written and verbal
--- Utilize best practices in all areas where possible
--- Participates and/or leads the support of information systems
following the ITIL methodology as implemented.
--- Familiarity with Active Directory and Exchange processes
--- Develop and implement regression testing methodology
--- ll other duties as assigned
QUALIFICATIONS & EXPERIENCE:
--- Bachelor's degree in computer science, MIS, or other computer
related field preferred (or equivalent years of experience)
--- Read/write, analyze and interpret business, professional, and
technical documents. Effectively present information and respond to
questions from stakeholders
--- Solve practical problems and deal with a variety of concrete
variables in situations where only limited standardization exists.
Interpret a variety of instructions furnished in written, oral,
diagram, or schedule form
--- t least 5 years' experience as a ServiceNow programming
developer; current critical languages/tools are: ServiceNow: UI
Policies, Business Rules, Scheduled Jobs and Scripts (Powershell,
JavaScript, Jelly Script Include, SQL, SQL Scripting)
--- Certificates in ServiceNow Implementation and ServiceNow System
Administration
--- Experienced in Agile/SCRUM methodology as well as Waterfall
methodology.
--- Excellent hardware and software skills including: server O/S,
application connectivity between servers, Microsoft Windows
Operating Systems, Exchange, Microsoft Office Professional
Suite
--- Intermediary knowledge of basic server configuration management
and associated tools
--- Requires good interpersonal and communication skills and
ability to communicate with all levels of personnel
--- Must have ability to handle multiple tasks and changing
priorities with interruptions in a fast-paced environment
--- Must have excellent time management, organizational and
communication skills both written and verbal
--- Must demonstrate the ability to handle confidential or
sensitive information and issues
--- Responsible for documenting the development of the program so
that others can understand and modify the program, if needed
--- rranges project requirements in programming sequence by
analyzing requirements; preparing a work flow chart and diagram
using knowledge of computer capabilities, subject matter,
programming language, and logic.
--- Provides reference for use of supported applications by writing
and maintaining user documentation
Keywords: PLANIT Group, Bryan , ServiceNow Programmer, IT / Software / Systems , Houston, Texas
Click
here to apply!
|