Digital Customer Experience Engineering Director
Location: Heidenheimer
Posted on: June 23, 2025
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Job Description:
McLane is one of the largest and most stable supply chain
services leaders in the United States. We’ve been at the forefront
of delivering retail and restaurant solutions for convenience
stores, mass merchants, drug stores, and chain restaurants for over
125 years. Our vision is to be an agile, innovative, and unified
supply chain partner that delivers a superior customer experience,
improves the lives of our teammates and community, and produces
best-in-class returns. The Digital Customer Experience Engineering
Director is to lead the development of best-in-class
customer-facing digital solutions. This role will oversee the
engineering teams responsible for mobile/web apps, eCommerce
platforms, customer service applications, and sales solutions,
ensuring they deliver exceptional customer experiences through
modern, cloud-native architectures. This is a hybrid position which
will require the candidate to report and work from the office three
days a week. Therefore, interested candidates should be within a
50-minute radius from Temple, TX. Benefits you can count on: Day 1
Benefits: medical, dental, and vision insurance, FSA/HSA, and
company-paid life insurance Paid holidays, earn vacation time, and
sick leave accrual from day one. 401(k) Profit Sharing Plan after
90 days. Additional benefits: pet insurance, maternity/paternity
leave, employee assistance programs, discount programs, tuition
reimbursement program, and more! Essential Job Functions/Principal
Accountabilities: Technical Leadership: Define and execute the
technical vision for digital customer experience solutions. Lead
the architecture and development of scalable, high-performance
applications leveraging MACH principles. Drive API-first and
cloud-native development strategies, ensuring solutions are
composable and future-proof with an Agile, DecSecOps approach
designed for CICD. Engineering & Delivery Management: Oversee
end-to-end software development, internal engineering teams and
external partner teams across mobile, eCommerce, and customer
service applications. Implement agile development best practices to
accelerate delivery cycles and maintain high quality. Partner with
product management, UX, and business teams to align technology
solutions with business goals. People & Team Leadership: Lead,
mentor, and grow high-performing engineering teams. Foster a
culture of innovation, collaboration, and engineering excellence.
Recruit, retain, and develop top engineering talent. Technology &
Architecture Strategy: Advocate for and implement modern
architectures, microservices, and cloud-based solutions. Ensure
best-in-class security, performance, and reliability across all
digital platforms. Stay ahead of industry trends and emerging
technologies in the eCommerce, mobile, and digital customer
experience space. Perform other duties as assigned. Minimum Skills
& Qualifications: 7 years of experience in software engineering,
with at least 4 years in a leadership role. Proven experience
building and scaling customer-facing digital products (eCommerce,
web, mobile, sales applications, customer service solutions).
Expertise in MACH architecture—Microservices, API-first,
Cloud-native, Headless. Strong cloud experience (AWS, Azure, or
GCP) with modern DevOps and CI/CD pipelines. Deep understanding of
modern front-end and mobile frameworks (React, Vue.js, Flutter,
Swift, Kotlin, etc.) as well as back-end (Java, JS, Node.js, Python
etc.). Expertise in containerizations, API management, CI/CD tools,
infrastructure as code, database, integration and storage
technologies, and security and compliance practices (IAM, API
Management, Monitoring, SRE, observability) Experience leading
teams in agile, fast-paced environments. Strong leadership,
stakeholder management, and communication skills. Working
Conditions: Office environment. Hybrid. Candidates may be subject
to a background check and drug screen, in accordance with
applicable laws. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.
Keywords: , Bryan , Digital Customer Experience Engineering Director, IT / Software / Systems , Heidenheimer, Texas
