Founding Customer Success Lead

Company: Radiation Detection Com
Location: Georgetown
Posted on: February 17, 2026

Job Description:

Job Description Job Description Join our Team as Founding Customer Success Lead - Connected Devices (Healthcare) ? ????? ? Radiation Detection Company is hiring a Founding Customer Success Lead to own and execute customer support and success operations for connected electronic devices used in hospital environments. US-Based | Remote-Friendly (Central Time Preferred) | No Travel Required About the Role We are seeking a Founding Customer Success Lead to take ownership of post-sales customer support and success for connected electronic devices deployed in regulated healthcare settings. This role is execution-focused and hands-on. You will be responsible for delivering a reliable, high-quality customer experience by operating against defined service standards, processes, and expectations, while helping ensure those standards are met consistently as usage scales. You will work closely with technical, operations, and leadership teams to support hospital customers and ensure dependable device performance. What You’ll Do Build and run the day-to-day customer success and support operation for connected devices used in hospital environments Establish and maintain lean, repeatable workflows for customer support, onboarding, and issue resolution Serve as the primary post-sales point of contact for hospital customers, managing issues through resolution with clear communication Provide first-line technical troubleshooting for connected devices and associated software, coordinating escalations as needed Support customer onboarding by ensuring setup, training, and support handoffs are completed consistently Own operational follow-through including replacements, returns, and customer requests Track customer issues and outcomes to identify patterns and improvement opportunities Communicate customer feedback and recurring issues to internal technical and operations teams Key Skills Experience building lean, scalable customer success or support processes in a startup or early-stage environment Customer-facing support experience in healthcare, medical device, or other regulated environments First-line technical troubleshooting for connected hardware and software products Strong operational execution, including inbound support management, issue tracking, escalation, and follow-through Ability to work independently and collaborate effectively with engineering, operations, and leadership in a lean team Preferred Skills (Nice-to-Have) Experience supporting hospital IT, clinical operations, or medical device customers Background in hardware-enabled or connected device products Experience working with distributor- or channel-supported customer models Familiarity with customer support and CRM tools (e.g., Zendesk, HubSpot, Salesforce) Prior experience as an early or founding Customer Success hire Soft Skills Comfortable operating as a generalist, taking on a wide range of customer support, technical, and operational tasks Highly reliable and detail-oriented, with strong follow-through Clear, calm communicator in high-stakes or time-sensitive customer situations Adaptable and effective in startup environments with changing priorities Strong sense of ownership and accountability for customer outcomes Benefits ???? Medical, Dental & Vision Insurance Voluntary Supplemental Insurance Generous PTO: 120 Hours your First Year! Sick time 13 Holidays Company Paid Life Insurance & Short-Term Disability Company Paid Parental Leave 401K Ready to make an impact? Apply today and help us shape the future of dosimetry & radiation protection! ????

Keywords: Radiation Detection Com, Bryan , Founding Customer Success Lead, IT / Software / Systems , Georgetown, Texas