IT Technician
Company: Eagle Analytical
Location: Houston
Posted on: April 3, 2026
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Job Description:
Job Details Description Position Summary The IT Tech role is
responsible for managing and maintaining both IT infrastructure and
laboratory instrument software to ensure smooth operations and data
integrity. This includes troubleshooting technical issues,
supporting system upgrades, and coordinating with offsite IT teams
and vendors. The position also involves providing user support,
managing inventory, and collaborating with engineering and quality
teams to ensure compliance with regulatory standards. Essential
Responsibilities Assist and maintain local in-house servers,
Internet infrastructure, and related equipment (e.g., switches,
panels, cabling). Manage IT and electrical inventory, including
cords, backup batteries, cables, and printers. Provide day-to-day
troubleshooting support for computers, headsets, software,
printers, SharePoint, and other technical tools used in both the
laboratory and office environments. File support tickets for issues
such as user lockouts, software installations, new computer
assignments, and technical troubleshooting. Assist and troubleshoot
software for laboratory instruments, including Scan RDI and Empower
systems. Assist with the Laboratory Environmental Monitoring System
(LIMS), including user management, alarm handling, email
notifications, and archiving process for Scan RDI and Empower
server data, ensuring smooth data transfer to cloud servers.
Support the maintenance and updates of laboratory software to
ensure compliance with operational standards and maintain data
integrity. Adhere to and support company cybersecurity policies.
Research solutions using available information resources and advise
users on the appropriate actions. Actively participate in IT
projects that fall outside the scope of help desk tickets. Stay up
to date with system information, changes, and updates. ? Assist
with related special projects, as assigned Qualifications Working
knowledge of relevant software, hardware, and equipment operations.
Strong customer service skills and experience. Proven experience in
troubleshooting and providing help desk support. Effective oral and
written communication skills. Strong problem-solving and technical
support abilities. Qualifications Skills Behaviors : Motivations :
Education Experience Licenses & Certifications Equal Opportunity
Employer This employer is required to notify all applicants of
their rights pursuant to federal employment laws. For further
information, please review the Know Your Rights notice from the
Department of Labor.
Keywords: Eagle Analytical, Bryan , IT Technician, IT / Software / Systems , Houston, Texas
