Call Center Supervisor

Company: ReconMR
Location: Bryan
Posted on: February 23, 2021

Job Description:

Call Center Supervisor

What you'll do: This is the entry point to our management team. You will spend 1-2 weeks in each department for a full understanding of the responsibilities. Upon graduation of the management program, you will be promoted to a support staff role. As an Onsite Support Staff, you are a member of our Quality Assurance and/or Supervisor teams, enforcing our onsite COVID-19 protocols. You will manage the onsite and work-from-home interviewers from our call center in Bryan, Texas.

See the full job description below.

We are located at 2504 Kent St. Bryan, TX 77802

This position starts at $12.00 per hour with the ability of earning $13.00 per hour after you've graduated to the support staff role.

This is a part-time position, with the option of working full-time hours. Health coverage is available after 6 months (minimum hours requirement) and paid-time-off/vacation time is accrued after becoming a support staff.

Work safely (and socially distanced) on-site. Covid-Safe Protocols. Max 25% Capacity.

On-site availability is subject to limitations due to capacity and safe work policies.

Skill Requirements:

Good communication skills.
Comfortable talking on the phone.
Basic reading, computer, and typing skills.
Basic understanding of good customer service.
Effective and positive coaching techniques.
Teamworking skills.
Experience:

Management experience is preferred.
Previous Call Center Experience is preferred.
MS Office Suite (Outlook, Excel, Word, Teams) recommended.

Schedules Available:
Daytime, Evening and weekend hours available.

Flexible schedules (based on coverage needs).
One weekend shift (Sat or Sun) required.
Benefits:

PAY: $12.00 per hour to start. $13.00 per hour upon successful completion of the management training.
Bilingual (Spanish/English) interviewers earn a $.50 premium rate!
Bi-Weekly Pay
Direct deposit
Weekly incentives (cash, games, prizes, etc.)
Cash bonuses
Opportunities for advancement

Job description – As Onsite Support Staff the main job responsibility is to be a positive example for other Interviewers and guide their performance to show positive results. Support staff will assist new Interviewers in their training once they start on the phones and during the initial work-from-home set up process. Help trouble shoot technical issues. You will coach new Interviewers in proper interviewing techniques, quality standards, how to handle problem interviews. You will also assist in making new interviewers feel comfortable and welcome in the phone room. Support Staff will be responsible for listening to calls and viewing interviewer video screens during the shift to ensure interviewers are maintaining quality standards. You will ensure interviewers are using rebuttal skills to help with production. You will provide both positive and negative quality related feedback to Interviewers and provide reporting to your team and upper management.

Responsibilities –

Report and analyze performance metrics of production and quality.
While interviewing on the phones - maintain high interviewing quality and production standards.
Act as an example of the ideal Interviewer.
Assist new interviewers in training and acclimation to the Interviewer position.
Monitor interviewer calls and video screens for quality standards.
Provide both positive and critical feedback to Interviewers, Supervisors, Lead Shift Supervisors, and Lead Monitor.
Help coach interviewers in proper interviewing techniques as related to specific studies.
Identify interviewers needing additional training, additional monitoring, and those interviewers excelling at their position.
The ability to change scheduled shifts based on the team's overall coverage and needs.
The ability to work within a team collaboratively.
Complete any other tasks assigned by their superiors.
We will conduct a virtual interviews via Microsoft Teams with top candidates. We can't wait to meet you and welcome you to our team!

Location: 2504 Kent St. Bryan, TX 77802

Equal Opportunity Employer, including disabled and veterans.




Learn More and Apply by visiting the Get Hired Anywhere Virtual Career Fair at:

https://gethired.anywherecareerfair.com/

Feb. 24th through March 7th
recblid ev3uqa9rd4m0e7r9mymm26oxj0r6g5

Keywords: ReconMR, Bryan , Call Center Supervisor, Other , Bryan, Texas