Customer Service Assistant

Company: Cornerstone Building Brands
Location: Bryan
Posted on: June 5, 2021

Job Description:

Customer Service AssistantBryan, TX 77803, USA Req #10827 Thursday, May 27, 2021PURPOSE/GOALS The Junior Customer Service Assistant is the primary point of contact for customers; assisting with special quoting, product selection and issue resolution. This position is an important liaison between manufacturing, logistics, sales, and other functional areas to ensure the company is providing high quality care to customers and consumers. RESPONSIBILITIES Develops and maintains professional relationships with assigned customer base and creates an environment for positive interactions. Proactively reaches out to customer base to support the sales of company products and services. Works with sales team to drive customer-facing order configuration adoption. Provides prompt and efficient response and resolution to customer inquiries; such as quality, delivery coordination, product availability, customer pricing and/or billing, etc. Investigates issues and prepares/processes reorders, credit memos, and return material authorizations, as needed, to resolve customer issues in a timely manner. Advises customers on manufacturing and delivery conditions that may affect their order Provides product technical information to customers and recommends alternative materials or products. Refers customer to appropriate qualified divisional personnel to assist with more sophisticated technical inquiries. Assists customers with special quote requests. Advises consumers on warranty and product matters. Performs other duties as assigned. REQUIREMENTS Education High school degree or GED required. Education at the college level is preferred. Experience Minimum of three years experience in a responsible position tasked with meeting or exceeding customer expectations. Skills/Abilities Ability to balance Customer Service with company policy Ability to work with all customers effectively (internal and external) Ability to analyze a situation to determine the root cause and identify a solution Ability to communicate effectively, both orally and written Proficient in Microsoft Excel, PowerPoint and Word, with the ability to learn new systems for advanced productivity Strong leadership and teaming skills Ability to self-direct and take initiative with a sense of urgency Strong interpersonal skills Demonstrates a high level of attention to detail Cornerstone Building Brands is the largest manufacturer of exterior building products in North America. Our comprehensive portfolio spans the breadth of the residential and commercial markets, while our expansive footprint enables us to serve customers and communities across North America. Our relentless focus on excellence combined with our ongoing commitment to innovation and R&D has driven us to become the #1 manufacturer of windows, vinyl siding, insulated metal panels, metal roofing and wall systems, and metal accessories. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play. Cornerstone Building Brands is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, protected veteran status, disability, sex, gender identity, sexual orientation or national origin. Must be at least 18 years of age to apply.Notice of Recruitment FraudWe have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.Other detailsJob Family Business Development Pay Type Hourly Apply NowBryan, TX 77803, USA

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