Customer Service Representative

We are looking for a charismatic and positive individual to greet visitors when they come to the office or handle their inquiries on the telephone.

Main Job Tasks and Responsibilities

• answer, screen and direct telephone inquiries

• take efficient messages and relay when necessary

• greet and direct visitors entering organization

• handle queries from the public and customers

• monitor visitor access and maintain security awareness

• provide general administrative support

• other duties as assigned by Agency Owner

Paid Holidays

Paid Time Off (PTO)

Weekends Off

Holidays Off

Career Development & Growth

Hands On Training

Responsibilities:

• Cross-Sell existing customers additional products and services by asking fact finding questions and providing solutions.
• Work the front lines of customer service to generate the very first positive impression clients get about our agency
• Handle customer inquiries and complaints
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Learn our products, services, and world-class business techniques with our training

• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Professional phone etiquette.
• Be able to obtain or currently possess a Property & Casualty insurance license.
• Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
• Ability to obtain or possess an active Life & Health Insurance license.

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