Call Center Rep

The medical call center representatives are literally the voice of a brand, and foster a strong relationship between the organization they represent and their customers.

The medical call center representative job description entails providing customer support duties, which include interacting with customers to handle any questions, and provide information about the organizations products and services, etc.

It also involves successfully managing large amounts of inbound and outbound calls, sometimes on multiple lines phone systems; this may include handling different topics and being a contact point between customers and the company.

Call Center Job Duties and Responsibilities:

• Welcomes and greets all patients and visitors over the phones
• Responsible for answering phone calls while maintaining a polite, consistent phone manner using proper telephone etiquette
• Responsible for keeping the call center area clean, organized, and of a professional appearance
• Registers new patients and updates existing patient demographics by collecting patient information including personal and financial information via phone calls
• Facilitates a positive patient experience by obtaining appropriate information for scheduling (insurance eligibility, referrals, medical records, etc.) and by adhering to the scheduling guidelines for each provider.
• Ensures availability of treatment information by maintaining proper patient records
• Responds to patients', prospective patients, and visitor inquiries in a courteous manner
• Adequately generating telephone encounters and directing phone calls to appropriate staff
• Be a team player and assist with other tasks during downtime
• Protects patient confidentiality by making sure protected health information is secured.

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