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Client Support Representative II

Company: ISO
Location: Bryan
Posted on: June 6, 2021

Job Description:

Company Description


At the heart of what we do is help clients manage risk. Verisk (Nasdaq: VRSK) provides data and insights to our customers in insurance, energy and the financial services markets so they can make faster and more informed decisions.

Our global team uses AI, machine learning, automation, and other emerging technologies to collect and analyze billions of records. We provide advanced decision-support to prevent credit, lending, and cyber risks. In addition, we monitor and advise companies on complex global matters such as climate change, catastrophes, and geopolitical issues.

But why we do our work is what sets us apart. It stems from a commitment to making the world better, safer and stronger.

Its the reason Verisk is part of the UN Global Compact sustainability initiative. Its why we made a commitment to balancing 100 percent of our carbon emissions. Its the aim of our returnship program for experienced professionals rejoining the workforce after time away. And, its what drives our annual Innovation Day, where we identify our next first-to-market innovations to solve our customers problems.

At its core, Verisk uses data to minimize risk and maximize value. But far bigger, is why we do what we do.

At Verisk you can build an exciting career with meaningful work; create positive and lasting impact on business; and find the support, coaching, and training you need to advance your career. We have received the Great Place to Work Certification for the fourth consecutive year. Weve been recognized by Forbes as a Worlds Best Employer and a Best Employer for Women, testaments to our culture of engagement and the value we place on an inclusive and diverse workforce. Verisks Statement on Racial Equity and Diversity supports our commitment to these values and affecting positive and lasting change in the communities where we live and work.


Job Description
  • Maintain excellent customer relationships by conducting research to address questions, educating customers about Verisks suite of underwriting products and services, resolving customer inquiries, and working with customers to understand and assist in solving their specific needs and requirements.
  • Coordinate with product and implementation teams to understand the needs of customers and assist them to maximize the full value of Verisk products
  • Basic Troubleshooting of customers with network to network issues.
  • Utilize customer relationship management tools.

Qualifications
  • College degree required.
  • 2-4years experience in the Property/Casualty Insurance industry, preferably providing underwriting and technical support to customers.
  • 2-4 years experience working with internal and/or external customers dealing with products and services
  • Ability to provide superior customer service to numerous demanding clients.
  • Strong verbal and written communication skills.
  • Good working knowledge of Microsoft Office.
  • Ability to handle multiple tasks in a deadline oriented environment, working independently as well as part of a team.
  • GIS and Property insurance a plus.
  • Basic knowledge of networking and FTP/SFTP a Plus

#LI-JE1


Additional Information


Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

http://www.verisk.com/careers.html

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Consumer Privacy Notice

Keywords: ISO, Bryan , Client Support Representative II, Other , Bryan, Texas

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