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Customer Service Representative

Company: Farmers District 31
Location: Bryan
Posted on: June 7, 2021

Job Description:

We are looking for a charismatic and positive individual to greet visitors when they come to the office or handle their inquiries on the telephone.Main Job Tasks and Responsibilitiesanswer, screen and direct telephone inquiriestake efficient messages and relay when necessarygreet and direct visitors entering organizationhandle queries from the public and customersmonitor visitor access and maintain security awarenessprovide general administrative supportother duties as assigned by Agency OwnerSalary Range: $11.00 - $14.00 per hourBenefitsPaid HolidaysPaid Time Off (PTO)Weekends OffHolidays OffCareer Development & GrowthHands On TrainingResponsibilitiesResponsibilities:Cross-Sell existing customers additional products and services by asking fact finding questions and providing solutions.Work the front lines of customer service to generate the very first positive impression clients get about our agencyHandle customer inquiries and complaintsTroubleshoot and resolve product issues and concernsDocument and update customer records based on interactionsLearn our products, services, and world-class business techniques with our trainingRequirementsPossess an upbeat, positive and enthusiastic attitude.Proficiency to multi-task, follow-thru and follow-up.Excellent Communication/interpersonal skills.Professional phone etiquette.Be able to obtain or currently possess a Property & Casualty insurance license.Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.Ability to obtain or possess an active Life & Health Insurance license.

Keywords: Farmers District 31, Bryan , Customer Service Representative, Other , Bryan, Texas

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