Customer Service Representative

Company: Fibertown
Location: Bryan
Posted on: June 8, 2021

Job Description:

FIBERTOWN in Bryan TX is looking for a part-time Customer Service Technician for their Data Center.The individual will be responsible for:responding to inquiries and requests for assistance with computer networks and systemsidentifying and reporting problems via monitoring applicationstroubleshoot and provide on-site hands and eyes support to assist customers and engineersescalating issues to On-Call personnelperforming a moderate level of physical activity including accessing equipment on the roof and lifting or moving servers or equipment up to 30 lbs. the candidate will need to be capable of climbing several sets of stairs each shift.providing level 1 technical support to customers and engineersworking independently for 9 hours at a time in variable shifts as scheduledExpectations:candidate should have a HS diploma or equivalent with some college preferredbasic knowledge of PC's, servers, network hardware and their componentsfunctional knowledge of software applications including Microsoft Office requiredexcellent written and verbal communication skills requiredcritical thinkers are a pluscandidate will be available for additional shifts as neededpunctual, responsible, and reliable without failhigh weekend and holiday availabilityhigh integrity is required due to the sensitive nature of our operating environmentThis is a part time position primarily working Nights, Evenings, Weekends, and Holidays. We are a 24/7/365 operation and the selected candidate will need to be willing and able to work a variety of shifts. Initial training will be during the week but may be flexible with scheduling.Fibertown is an Equal Opportunity Employer.Job Posted by ApplicantPro

Keywords: Fibertown, Bryan , Customer Service Representative, Other , Bryan, Texas