Customer Service Administrator

Company: Cornerstone Building Brands
Location: Bryan
Posted on: June 9, 2021

Job Description:

Cornerstone Building Brands is the largest manufacturer of exterior building products in North America. Our comprehensive portfolio spans the breadth of the residential and commercial markets, while our expansive footprint enables us to serve customers and communities across North America. Our relentless focus on excellence combined with our ongoing commitment to innovation and R&D has driven us to become the #1 manufacturer of windows, vinyl siding, insulated metal panels, metal roofing and wall systems, and metal accessories. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.

Provides optimum customer service which exceeds customer's expectations from time of initial order receipt until the product is delivered, invoiced and the customer is satisfied. Promptly and accurately maintains receivable system and accounting reports while maintaining SOX compliance. Provides leadership to all accounts payable, accounts receivable and operations scheduling functions.

RESPONSIBILITIES

Receive detailed order information via fax, phone, email, EDI, etc. from customers and Sales Representatives and process through EPICS.
Maintain accurate and detailed customer account information and keep each respective Sales Representative knowledgeable of all activities associated with each customer account.
Responsible for all accounts receivable functions including maintaining EPICS pricing, programs, customer part set-ups, third party pricing, SOX compliance reports, etc.
Investigates issues and prepares/processes credit memos, debit memos, and return material authorizations as needed to resolve customer issues in a timely manner.
Assist the customer and/or Sales Representative with any inquiry or problem concerning their orders. Provide prompt and efficient response and resolution to each inquiry; such inquiries or problems could involve quality, coordination of deliveries, availability of product, customer pricing and/or billing, etc.
Using routine exception reports, monitor orders that are not progressing through the process smoothly and intervene as necessary to ensure maximum customer satisfaction.
Accountable for all operations scheduling functions and establishment of order lead times.
Provides all cross-training functions within the administrative group.
Provides customer service/communications to all operations departments, local Controller and Corporate Representatives.
Must be able to lead the administrative team when the Operations Manager is out of the office.
Performs other duties as assigned.

REQUIREMENTS

High school degree or GED required. Education at the college level is preferred.
Minimum of three years of experience in a responsible position tasked with meeting or exceeding customer expectations.
Experience in operations scheduling and customer order processing required.
Must possess the proven ability to converse well, both orally and in writing, with all customers at all levels of management.
Must be able to multitask and work in a team concept.
Ability to check and enter data into multiple systems.
Focused attention to detail due to many and overlapping responsibilities. Must be proficient in using Microsoft Office based software, EPICS and JD Edwards.
Should be tactful, courteous, and possess a thorough knowledge and extensive technical knowledge of all company products.

Cornerstone Building Brands is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, protected veteran status, disability, sex, gender identity, sexual orientation or national origin.

Recruitment Fraud

We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.

Other details

Job Family Business Support Pay Type Hourly

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Bryan, TX, USA

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