Cornerstone Building Brands is the largest manufacturer of
exterior building products in North America. Our comprehensive
portfolio spans the breadth of the residential and commercial
markets, while our expansive footprint enables us to serve
customers and communities across North America. Our relentless
focus on excellence combined with our ongoing commitment to
innovation and R&D has driven us to become the #1 manufacturer
of windows, vinyl siding, insulated metal panels, metal roofing and
wall systems, and metal accessories. We believe every building we
create, and every part of that building, positively contributes to
communities where people live, work and play.
Provides optimum customer service which exceeds customer's
expectations from time of initial order receipt until the product
is delivered, invoiced and the customer is satisfied. Promptly and
accurately maintains receivable system and accounting reports while
maintaining SOX compliance. Provides leadership to all accounts
payable, accounts receivable and operations scheduling
Receive detailed order information via fax, phone, email, EDI,
etc. from customers and Sales Representatives and process through
Maintain accurate and detailed customer account information and
keep each respective Sales Representative knowledgeable of all
activities associated with each customer account.
Responsible for all accounts receivable functions including
maintaining EPICS pricing, programs, customer part set-ups, third
party pricing, SOX compliance reports, etc.
Investigates issues and prepares/processes credit memos, debit
memos, and return material authorizations as needed to resolve
customer issues in a timely manner.
Assist the customer and/or Sales Representative with any inquiry or
problem concerning their orders. Provide prompt and efficient
response and resolution to each inquiry; such inquiries or problems
could involve quality, coordination of deliveries, availability of
product, customer pricing and/or billing, etc.
Using routine exception reports, monitor orders that are not
progressing through the process smoothly and intervene as necessary
to ensure maximum customer satisfaction.
Accountable for all operations scheduling functions and
establishment of order lead times.
Provides all cross-training functions within the administrative
Provides customer service/communications to all operations
departments, local Controller and Corporate Representatives.
Must be able to lead the administrative team when the Operations
Manager is out of the office.
Performs other duties as assigned.
High school degree or GED required. Education at the college
level is preferred.
Minimum of three years of experience in a responsible position
tasked with meeting or exceeding customer expectations.
Experience in operations scheduling and customer order processing
Must possess the proven ability to converse well, both orally and
in writing, with all customers at all levels of management.
Must be able to multitask and work in a team concept.
Ability to check and enter data into multiple systems.
Focused attention to detail due to many and overlapping
responsibilities. Must be proficient in using Microsoft Office
based software, EPICS and JD Edwards.
Should be tactful, courteous, and possess a thorough knowledge and
extensive technical knowledge of all company products.
Cornerstone Building Brands is an equal opportunity employer and
does not discriminate against any employee or applicant for
employment because of age, race, religion, color, protected veteran
status, disability, sex, gender identity, sexual orientation or
We have been made aware of multiple scams whereby unauthorized
individuals are using Cornerstone Building Brand's name and logo to
solicit potential job-seekers for employment. In some cases,
job-seekers are being contacted directly, both by phone and e-mail.
In other instances, these unauthorized individuals are placing
advertisements for fake positions with both legitimate websites and
fabricated ones. These individuals are typically promising
high-paying jobs with the requirement that the job-seeker send
money to pay for things such as visa applications or processing
fees. Please be advised that Cornerstone Building Brands will never
ask potential job-seekers for any sort of advance payment or bank
account information as part of the recruiting or hiring
Job Family Business Support Pay Type Hourly
Bryan, TX, USA