JOB TITLE: Front/Back Office Coordinator
GENERAL SUMMARY OF DUTIES:
Greet patients upon arrival and check patients in on a daily
basis. Collect all co-pays from patients if applicable. Obtain
photo ID and insurance card to be scanned into system. Check
patients out as needed to assist with patient flow. Prepare
deposits. Prepare end of day batch sheet. Prepare encounters and
SOAP notes for the following business day. Create new patient chart
in SOAP upon patients arrival. Send all paperwork to appropriate
departments via inter-office mail. Book appointments in HST system
when applicable. Confirm appointments for the following business
day. Assist with office duties that can be performed at the check
in desk. Assist with maintaining a pristine office. Maintain a neat
and clean work environment.
SUPERVISION RECEIVED: Direct supervision from Practice
Administrator and Office Supervisor.
Must arrive prior to start time in order to become situated
before patient's arrival. Perform all office duties required.
EDUCATION: High School Diploma, with 1-2 years experience in
Knowledge of clinic policies and procedures. Knowledge of
computer systems, programs. Knowledge of medical terminology.
Must be able to multitask. Must be able to express compassion
and kindness to patients calling and being seen in the office. Must
maintain a professional and upbeat attitude. Skill in written and
verbal communication and customer relations.
Ability to work with effectively with medical staff, Management,
authorizations, external agencies and patients.
PHYSICAL/MENTAL DEMANDS: Requires sitting and standing
associated with a normal office environment.
ENVIRONMENTAL/WORKING CONDITIONS: Normal busy office environment
with much patient contact. Occasional evening or weekend work.
This description is intended to provide only basic guidelines
for meeting job requirements. Responsibilities, knowledge, skills,
abilities and working conditions may change as needs evolve.