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Ready Mix Dispatcher

Company: MDU Resources Group
Location: Bryan
Posted on: June 10, 2021

Job Description:

Job Summary: The Dispatcher will be responsible for managing the daily customer service and dispatch functions for the Ready Mix Plants. The focus in this role is to exceed the customer and company requirements for Customer Service, Quality, and Efficiency by taking all phone calls for concrete orders, and coordinating the daily delivery of concrete in support of field operations in a safe and timely manner to meet targeted service level and cost goals. The ideal candidate is required to be customer focused, with excellent phone and computer skills. Minimum Qualifications: -GED or high school diploma. Bachelor's degree is preferred. 3 to 5 years prior experience managing people in customer service, dispatch, production, equipment, maintenance and/or quality control is preferred. Ready Mix dispatch experience highly desirable and preferred. Must be able to work a flexible schedule with long hours, occasionally requiring early morning or late night work and some Saturdays. Bilingual in Spanish and English is preferred. Knowledge, Skills, and Abilities: -Demonstrated ability to train, motivate and lead employees. Ability to present facts and recommendations effectively in oral and written form. Strong interpersonal and organizational skills. Good communication and motivational skills. Must be able to work well under pressure. Experience using Command software is preferred. Good computer/data entry skills. Microsoft Word and Excel applications experience and use. Duties and/or Responsibilities: -Answers phone to take/alter customer's order and complete all required information about the customer and the job owner and location. Quotes prices receive orders for Ready Mix concrete. Ensure the customer understands all relevant company policies. Properly file the order and special instructions and give adequate notice to ensure required materials are available. Confers with plant production yard personnel to establish delivery schedules according to factors, like truck capacities, distances to delivery site and unloading time. Promote the most advantageous job start times to maintain a "flat" truck demand graph in order to minimize the trucks and drivers required. Ask the customer for information regarding upcoming orders so there are no short-notice surprises. Computes amount of water to be added to each mix of concrete, using moisture meter, to define moisture content of sand following moisture mix table. Records quantity of sand, cement, gravel, and water required for each mix on loading ticket for use by Ready Mix Plant Manager. Maintain contact with Sales, Ready Mix Plant Manger, and/or drivers to expedite deliveries. Communicate effectively (verbal, listening, written) and work with difficult people under high stress situations. Self-motivated, team-player with good interpersonal skills; ability to maintain positive customer relations and act courteous/respectful of others at all times. Troubleshoot and problem solve situations/problems (material quality, equipment operation/repair, etc.). Monitor and discuss production problems with Dispatch Manager. Ensure OSHA, EPA, DNR, safety and environmental regulation compliance. Timely and regular attendance is essential. Performs other duties as assigned. Position will remain open until 5/28/2021 or until it is filled. Benefits: Paid Company Holidays PTO Two Medical Plans with GENEROUS Employer contributions Health Savings Account, partially funded by Company Prescription Card Flexible Spending Accounts for Medical and Dependent Care Dental Vision Company Paid Life and AD&D Insurance Company Paid Short Term Disability Income Replacement Company Paid Long Term Disability Income Replacement Profit Sharing 401(k) with Company Match Voluntary Life Insurance, Critical Illness, Accident, and Hospital Indemnity for Employees, Spouses, and Dependents Company Paid Employee Assistance Plan, Travel Insurance, Access to Legal Advice Employee Discount Plan for National Vendors College Scholarship Program for Dependents Gift Matching Program How To Apply Knife River is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, gender identity, sexual orientation, national origin, disability, protected Veteran status or any other protected category under applicable state/federal law. Applicants of diverse backgrounds are encouraged to apply. Subject to pre-employment drug testing and background check. If unable to apply online, mail completed application to Knife River Corporation South, PO Box 674, Bryan, TX 77806. Associated topics: call, call center, command center, communication, communication specialist, dispatcher, fire, hospital, phone, telecommunicator

Keywords: MDU Resources Group, Bryan , Ready Mix Dispatcher, Other , Bryan, Texas

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