Chick-fil-A Delivery Captain(Only accepting intern

Company: Chick-fil-A Bryan FSU
Location: Bryan
Posted on: August 5, 2022

Job Description:

Job DescriptionDuties & Responsibilities: Job is not limited to but includes the following:Operational Tasks Utilize the Bringg app to assign orders, dispatch and ensure drivers take their breaks Resolve any driver disciplinary issues including but not limited to:

• Assigning points for any policy or procedural violations
• Creating weekly drivers schedule(future)
• Giving out verbal warnings for policy or procedural violations
• Maintaining proper documentation of any policy or procedural violations
• Make sure OLD Leads are meeting all their job duties
• Following up with OLD leads if there are not fulfilling their job duties
• This includes updating each driver's sheet at the start of each pay period
• Keep team updated on operational tasks (reminding tip to enter mileage etc.) via Slack
• Maintain delivery vehicles in top shape (schedule routine maintenance checks, car washes etc.)
• Oversee onboarding of new drivers
• Create "REMARKable" Experience
• Actively look for ways to improve customer's experience
• Lead the team in providing second mile service
• Includes training drivers on how to best fulfill their orders to provide excellent customer service (i.e. remembering to bring extra sauces, extra straws etc.)
• Alert PR Director of any order inaccuracies and ensure customer recovery
• Answer customer questions about personal delivery Beyond O.L.D Duties
  • Assist shift leads with:
  • Counting drawers
  • Fulfilling payouts
  • Bank runs
  • Inventory runs
  • Customer recovery
  • Assist in disciplinary duties including assigning points to team membersQualifications
    • Must have open availability
    • Must be able to work 40-45 hours
    • Fill out the expression of interest form

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