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Chick-fil-A Delivery Captain(Only accepting intern

Company: Chick-fil-A Bryan FSU
Location: Bryan
Posted on: August 5, 2022

Job Description:

Job DescriptionDuties & Responsibilities: Job is not limited to but includes the following:Operational Tasks Utilize the Bringg app to assign orders, dispatch and ensure drivers take their breaks Resolve any driver disciplinary issues including but not limited to:

  • Assigning points for any policy or procedural violations
  • Creating weekly drivers schedule(future)
  • Giving out verbal warnings for policy or procedural violations
  • Maintaining proper documentation of any policy or procedural violations
  • Make sure OLD Leads are meeting all their job duties
  • Following up with OLD leads if there are not fulfilling their job duties
  • This includes updating each driver's sheet at the start of each pay period
  • Keep team updated on operational tasks (reminding tip to enter mileage etc.) via Slack
  • Maintain delivery vehicles in top shape (schedule routine maintenance checks, car washes etc.)
  • Oversee onboarding of new drivers
  • Create "REMARKable" Experience
  • Actively look for ways to improve customer's experience
  • Lead the team in providing second mile service
  • Includes training drivers on how to best fulfill their orders to provide excellent customer service (i.e. remembering to bring extra sauces, extra straws etc.)
  • Alert PR Director of any order inaccuracies and ensure customer recovery
  • Answer customer questions about personal delivery Beyond O.L.D Duties
    • Assist shift leads with:
    • Counting drawers
    • Fulfilling payouts
    • Bank runs
    • Inventory runs
    • Customer recovery
    • Assist in disciplinary duties including assigning points to team membersQualifications
      • Must have open availability
      • Must be able to work 40-45 hours
      • Fill out the expression of interest form

Keywords: Chick-fil-A Bryan FSU, Bryan , Chick-fil-A Delivery Captain(Only accepting intern, Other , Bryan, Texas

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