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Call Center - La Grange

Location: La Grange
Posted on: September 16, 2022

Job Description:

*POSITION: *30 + hours - Full Time -Call Center / Patient Concierge*LOCATION: *Tru-Skin Dermatology-La Grange and surrounding clinics: Cedar Park, Bastrop, Bulverde, Austin, Bee Cave, Round Rock, and Hallettsville.*REPORTS TO: *Administrator and Office Manager*COMPENSATION: *$16.00/hr*ADDITIONAL REQUIREMENTS: * - No visible tattoos or facial piercings - Must be able to multitask for all locations in:o Schedulingo answer phoneso check-in patients (in the location you service)o Software- outlook, 8x8, EMA, Klara etc. - Must have reliable & own transportation - Required to travel to multiple locations if needed - Must have great attendance*JOB SUMMARY: This position will be stationed at our La Grange clinic. The candidate hired will also be a floater and will need to travel to alternate locations depending on the clinic's needs.*The preferred candidate will provide a friendly and efficient patient experience when patients visit our practice. Responsible for greeting patients upon arrival and making patients feel welcome to the practice. This includes performing all general receptionist duties, scheduling patients, preparing and maintaining current patient information, answering phones, verifying all insurance information, and performing general office duties.Responsible for checking in/out all patients and collecting payments. Has the ability to explain all charges and insurance to patients. Ensures all patient interaction is done in a professional, accurate, and courteous manner. The ideal candidate will have a positive attitude to work well with others in a team setting and be able to work in a fast-paced environment. Some travel may be required to other offices.*EDUCATION AND EXPERIENCE: ** High school or GED* Ability to demonstrate excellent customer service.* Proficiency in computer software use, including Word, Excel, and Outlook, and EMR preferred* (2) years of clinical front desk experience preferred* Dermatology experience preferred*BENEFITS: ** Medical Insurance* Vision Insurance* Dental Insurance* Company-paid life insurance, $50,000* 401K after a year* Travel Time reimbursement* Mileage reimbursement* Employee discounts on products and services*ESSENTIAL SKILLS AND ABILITIES: * - Pleasant personality and disposition - Pleasant personality and disposition - Willingness to learn - Exceptional verbal and written communication - Outstanding telephone manner - Demonstrates neat and orderly work habits - Works well with co-workers - Friendly and compassionate with patients - Takes initiative to solve problems and complete projects - Positive attitude - Pleasant demeanor when working with patients and answering phone calls - Trustworthy and reliable*RESPONSIBILITIES: * - Greet patients at check-in, in a pleasant and professional manner - Answers phones promptly & professionally w phone etiquette - Enters all new patient demographic information - Promptly and efficiently prepare labels, charts, miscellaneous correspondence, medical records requests, route faxed documents, etc - Enter and/or verifies chart information is correct and up to date - Enters and verifies patient identification and insurance cards are correct - Maintains organized patient files - Assists patients during check-out, i.e., scheduling the next appointment, completing the superbill, accepting payment, etc - Collects payments at check-out - Reschedule patients as needed - Calls patients to remind them of the following day's appointments or notifies them of missed appointments - Compiles new patient information packages - Reviews, copies, and distributes correspondence - Verification of benefits with insurance - Handle incoming referrals - Maintains proper office opening and closing procedures - Keeps inventory of clerical supplies and reorders as necessary - Keeps office clean and orderly - Some travel may be required - Alternate duties may be assignedJob Type: Full-timePay: $16.00 per hourBenefits:* 401(k)* Dental insurance* Health insurance* Life insurance* Paid time off* Vision insuranceSchedule:* 8 hour shift* Day shiftWork Location: One location

Keywords: TRU-SKIN DERMATOLOGY, Bryan , Call Center - La Grange, Other , La Grange, Texas

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