Sr. Support Specialist
Company: USA Automotive Partners
Location: Caldwell
Posted on: January 21, 2023
Job Description:
USA Automotive Partners is a fast-paced, fast-growing company,
looking for team members who desire to work within the information
technology department of the company. The candidate will be focused
on working with our employees, vendors, and customers to
troubleshoot and resolve issues with our IT systems when they
arise. -General Responsibilities: -
- Troubleshooting, documenting, and resolving IT issues in a
timely manner. -
- Communicating with coworkers to diagnose problems
- Talking coworkers through the process of fixing technical
issues remotely and in person. -
- Prioritizing your workload to ensure the most critical issues
are resolved first. -
- Documenting and updating procedures that coworkers can follow.
-
- Providing support remotely and after hours when necessary. -
- Working closely with vendors, users, technicians, and
managerial staff. -Skills and Requirements: -
- Microsoft certification is advantageous. -
- Previous experience in a technical support role. -
- Experience with remote desktop applications. -
- -Excellent communication skills, both written and verbal.
-
- Excellent interpersonal skills. -
- Ability to work under pressure, meet deadlines, and work on
multiple projects simultaneously. -
- A record of accomplishment of following through on commitments.
-
- Must be a team player and be able to effectively communicate
with staff at all levels of the firm -
- Highly proficient in MS Office applications. -
- A---bachelor's degree---in---Computer Science, MIS, or a
related technical field is -preferred. -Benefits: - -
- Several medical plans from which to choose -
- HSA's (including an employer-paid program for those that
qualify) -
- Dental plans -
- Vision -
- Ancillary insurance coverage -
- Life insurance (including automatic coverage paid by the
employer) -
- 401K (with matching) -
- Paid Time off -
- Paid Holidays -
Keywords: USA Automotive Partners, Bryan , Sr. Support Specialist, Other , Caldwell, Texas
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