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Company: Noble House Hotels and Resorts
Location: Bryan
Posted on: March 16, 2023

Job Description:

Description Work at the brightest hotel in BCS, The Stella Hotel needs a Night Auditor to join our team immediately. We're looking for an ambitious, hardworking professional who loves to crunch numbers as well as responding to guests' needs, to join our fabulous team. The ideal applicant should be capable of working autonomously with no one to assist him or her with basic functions, such as checking guests in and out, reconciling accounts, and taking initiative for necessary tasks. Requirements Essential Functions Reconcile and complete all daily front desk agents' work Run and balance amounts to post rooms and close day. Run accounts receivable reports Provide next day reports for as required. Perform duties of front desk agentFunctions while at the front desk:Take every opportunity to amaze the guestsSmile, have eye contact and greet guests immediatelyMaintain a well-groomed, professional appearance at all times including uniform and nametagActively solicit feedback from guestsGreet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote 'preferred' guest program and provide recognition and benefits to all current members.Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.Issue key to and control entrance of safety deposit boxes.Post miscellaneous charges as requested.Promptly respond to and resolve guest complaintsAnswer telephone promptly and properly being polite, courteous, and friendlyBe friendly, thorough, accurate and efficient in taking reservations, Check-ins and outs.Operate or assist with shuttle or transportation service in a timely and courteous mannerAssist guests with luggage upon their arrival to and departure from the hotelUse the guests' namesBe knowledgeable and helpful about the local area, the hotel and hotel servicesHandle messages, wake-up calls, mail, and faxes properlyAssist guests' with laundry/dry cleaning needsKnow of incoming VIPsAdministrative Skills: Effectively utilize Property Management System Effectively utilize Electronic Key Equipment Document maintenance issues Maintain proper logs of courtesy shuttles use Respond promptly to FOM or MOD requests Attend required meetings Maintain a clean and orderly work area Properly document all transactions Handle and account for all cash, checks and credit cards properly Balance and close shifts properly Reading, writing and basic mathRevenue Generations Skills:Demonstrates proper selling techniques during the reservation and walk-in processAggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms availableHave complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and servicesIncreases revenues by offering customers upgraded rooms and promoting hotel amenities and outletsHave full understanding of franchise honors programEnsure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:Verifies all information on reservations check-in; name, address, method of payment, etc.Retrieves proper name and address verification and proper approval codes for cash and credit card paying customersIdentifies and records special billing instructions and notifies accountingCompletes shift closing accurately by getting appropriate approval signatures and authorization codesAdheres to hotel policies regarding the use of cash banks Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift

Keywords: Noble House Hotels and Resorts, Bryan , NIGHT AUDIT, Other , Bryan, Texas

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