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Network Specialist I

Company: Texas State Job Bank
Location: Bryan
Posted on: March 17, 2023

Job Description:

Job/Position DescriptionNetwork Specialist I: Are you ready to be professionally challenged? Are you looking to be part of a dynamic team of engaged and committed professionals? Then the Network Specialist I may be just the job for you! Under the Regional Information Technology Division the Network Specialist I performs computer installations and on-going hands-on support for end users. As an IT staff member your contribution will make a difference in the life of a Texan. This position is located at the 3000 E Villa Maria, Bryan, TX Health and Human Services Office. The position also provides support for the surrounding towns where we have HHSC offices. This IT Professional is trained to be ready to fix computer issues locally, remotely and on site as required. IT techs work in a safe yet fast paced environment where customer requests need to be completed quickly, effectively, and efficiently. The job is a physically active position where ability to move and carry moderately heavy computer equipment is a critical requirement for this position. As this individual learns all requirements of the Network Specialist I position, the tech will also be trained alongside Senior IT Support Staff to learn new technical skills including the latest up-to-date Operating System, Office Suite, Applications, and other customer Specialty Software. The Network Specialist I is brought up to speed (learns) to perform moderately complex (journey-level) computer systems support work. The tech learns to work under general supervision and is given moderate latitude for the use of initiative and independent judgment. Essential Job FunctionsExpected to work a predictable work schedule 8 - 5 daily. Preplanning for maintenance and projects on occasion requires techs to work afterhours and some weekends for project completions and to perform network equipment upgrades and to provide support during unexpected emergencies. NSI communicates with Teammates with End Users, with Vendors, Project Leads, and Management. Serves as local contact for remote network locations to obtain clarification of problems and to identify solutions or corrective actions. Provides customer service and answers user inquiries regarding computer software, hardware operation, and the use and interface of systems and software applications and provides end user support and training in the use of available hardware, software, and utilities. Troubleshoots and resolves computer-related problems. Sets up computer equipment for employee use and performs or ensures proper installation of cables, operating systems, or appropriate software. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware or software. Assists in maintaining the local area network or wide area network, cable and switches installations, and inventories. Performs procedures for backup, recovery, and archival of files stored on the network. Communicates with vendors, users, management, and network programming staff. Assists in maintaining the network\'s physical and logical structures and in installing and testing hardware and software. Assists in performance tuning and capacity planning activities to enhance the performance of the network resources and in maintaining network support software. Assists in or conducts product evaluations of upgraded or new hardware and software and identifies strengths, weaknesses, and potential benefits to the agency. Assists in maintaining the operating system and security software utilized on the network, incl Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.

Keywords: Texas State Job Bank, Bryan , Network Specialist I, Other , Bryan, Texas

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