Network Specialist I

Company: Texas Health & Human Services Commission
Location: Bryan
Posted on: March 18, 2023

Job Description:

Network Specialist I: Are you ready to be professionally challenged? Are you looking to be part of a dynamic team of engaged and committed professionals? Then the Network Specialist I may be just the job for you! Under the Regional Information Technology Division the Network Specialist I performs computer installations and on-going hands-on support for end users. As an IT staff member your contribution will make a difference in the life of a Texan. This position is located at the 3000 E Villa Maria, Bryan, TX Health and Human Services Office. The position also provides support for the surrounding towns where we have HHSC offices. This IT Professional is trained to be ready to fix computer issues locally, remotely and on site as required. IT techs work in a safe yet fast paced environment where customer requests need to be completed quickly, effectively, and efficiently. The job is a physically active position where ability to move and carry moderately heavy computer equipment is a critical requirement for this position. As this individual learns all requirements of the Network Specialist I position, the tech will also be trained alongside Senior IT Support Staff to learn new technical skills including the latest up-to-date Operating System, Office Suite, Applications, and other customer Specialty Software. The Network Specialist I is brought up to speed (learns) to perform moderately complex (journey-level) computer systems support work. The tech learns to work under general supervision and is given moderate latitude for the use of initiative and independent judgment. Essential Job Functions: Expected to work a predictable work schedule 8 - 5 daily. Preplanning for maintenance and projects on occasion requires techs to work afterhours and some weekends for project completions and to perform network equipment upgrades and to provide support during unexpected emergencies. NSI communicates with Teammates with End Users, with Vendors, Project Leads, and Management. Serves as local contact for remote network locations to obtain clarification of problems and to identify solutions or corrective actions. Provides customer service and answers user inquiries regarding computer software, hardware operation, and the use and interface of systems and software applications and provides end user support and training in the use of available hardware, software, and utilities. Troubleshoots and resolves computer-related problems. Sets up computer equipment for employee use and performs or ensures proper installation of cables, operating systems, or appropriate software. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware or software. Assists in maintaining the local area network or wide area network, cable and switches installations, and inventories. Performs procedures for backup, recovery, and archival of files stored on the network. Communicates with vendors, users, management, and network programming staff. Assists in maintaining the network's physical and logical structures and in installing and testing hardware and software. Assists in performance tuning and capacity planning activities to enhance the performance of the network resources and in maintaining network support software. Assists in or conducts product evaluations of upgraded or new hardware and software and identifies strengths, weaknesses, and potential benefits to the agency. Assists in maintaining the operating system and security software utilized on the network, including the addition of new users to the network and establishment of rights and privileges. Must have reliable transportation with the appropriate insurance coverage and a valid Texas Driver's License and capable of transporting computer/network equipment to complete work requests. This work includes new installations and computer moves to complete short term projects and for direct involvement with the planning and successful completion of medium to long term projects. The Agency reimburses for gas mileage at the current State of Texas rate schedule. The employee is expected to submit a travel voucher for reimbursement no later than every 30 days. Techs are expected to return to headquarters by 5pm each day unless pre-authorized by Management. On occasion is expected to stay overnight for training and/or to complete pre-planned projects and in support of sister Region needs when requested. Expected to complete special projects and performs other duties as assigned and other related work as assigned. The interview process for this position may include a written exercise. Knowledge Skills Abilities: Knowledge of computers, printers, other peripheral equipment, Microsoft products, Ability to use personal computers preferably Dell Computers Tablets and Laptops released within the last four years. Ability to use Microsoft Word, Excel, Outlook, PowerPoint Ability to self-evaluate and continuously improve one's own knowledge, skills, and abilities. Ability to communicate both verbally and in writing with coworkers, customers, managers, and vendors. Ability to develop positive effective working relationships and establish credibility trust and confidence. Ability to work in a team environment, to recognize technical limitations and seek competent assistance when needed. Ability to move computer equipment and use handheld and/or wheel carts to move computer / telecommunications equipment. Ability to adhere to HHSC guiding principles, codes of ethics, and universal expectations for personal responsibility. Ability to promote teamwork, unit harmony, and the highest ethical standards. Ability to work under pressure and successfully manage multiple overlapping deadlines. Ability to establish and maintain effective working relationships. Ability to be calm and able to obtain information when customer is under stressful conditions. Ability to be professional and knowledgeable keeping positive attitude and respectful behavior with customers and internal staff. Ability to take direction, work well as part of a team, and work independently when needed. Ability to adjust to a fast-paced workflow. Ability to learn current technical troubleshooting techniques. Ability to maintain technical documentation. Ability to take direction, work well as part of a team, and work independently when needed. Registration or Licensure Requirements: Current Valid Texas Driver's License. Initial Selection Criteria: Graduation from a standard senior high school or GED. A college degree or courses/training in the IT field preferred but not required. Experience operating a computer using Microsoft products (Outlook, Word, Excel, Power Point) preferred but not required. High Volume Customer Service Experience preferred but not required. Preferred a general understanding of the knowledge, skills, and abilities needed to perform duties. Additional Information: Req 542429 In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individual s with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. MOS Code: There are no direct military occupation(s) that relate to the responsibilities, and registration or licensure requirements for this position. All active duty, reservists, guardsmen, and veterans are encouraged to apply if they meet the qualifications for this position. Top 10 Tips for Success when Applying to Jobs at HHSC and DSHS HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work. I-9 Form - Click here to download the I-9 form. In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Keywords: Texas Health & Human Services Commission, Bryan , Network Specialist I, Other , Bryan, Texas