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Resource Room Navigator

Location: Bryan
Posted on: March 20, 2023

Job Description:

SUMMARY: Resource Room Navigator is responsible for ensuring the highest level of customer service and ensuring customers are guided and directed to appropriate services and programs within the center and in the community based on their individual needs.Bottom of Form DUTIES AND RESPONSIBILITIES: 1. Adheres to the mission of SERCO. 2. Maintains daily operations of Resource Room. 3. Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis. 4. Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service. 5. Implement customer service policies and procedures 6. Define and communicate customer service standards 7. Shows interest and concern for all customers, treating them with respect and care. 8. Ensure the necessary resources and tools are available for quality customer service - - - - - delivery 9. Assists customers in navigating computer-based information sources such as America's Job Bank, Work in Texas. 10. Assists customers with preparation of resumes and applications. 11. Explains to customer varieties of software programs available for their use. 12. Monitors computers and printers to insure they are in good working order. Performs limited troubleshooting of personal computers and submits request for in-depth maintenance when required. 13. Operates and monitors use of fax, copier and phone bank. 14. Obtains and maintains occupational and labor market information. 15. Make career/job information available through computer and printed material. 16. Maintains information on self-assessment, career planning, occupations, employment opportunities, job market conditions, and other relevant trends. 17. Keeps an accurate usage record for Resource Room on a daily basis. Performs data entry for various reports. 18. Assists in maintaining inventory of available Resource Room materials. Responsible for the custody, care, and safekeeping of agency property and exercises control over expendable supplies. 19. Performs other related duties as assigned. DESIRED KNOWLEDGE, SKILLS AND ABILITIES: 1. Knowledge of and the ability to learn a variety of relevant computer software programs, computer and other office equipment, and the Internet. 2. Interact with customers in a positive and productive manner. Ability to organize work requirements. 3. Excellent communications skills. Bilingual (English/Spanish) preferred. EDUCATION AND EXPERIENCE: 1. High school graduate or GED certificate. 2. Experience using a variety of computer software programs. SPECIAL REQUIREMENTS: 1. Must possess and provide a valid Texas Driver's License and Automobile Liability Insurance as required by the State of Texas. 2. Must have access to reliable transportation in order to travel within service area. Must have Physical demands and work environment: The physical demands and work environment characteristics describe here are representative of those that must be met by an employee to successfully perform the essential functions of the job. 1. PHYSICAL DEMANDS: While performing duties of the job, employees is occasionally required to stand; walk; sit; for long periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up display area. 2. WORK ENVIRONMENT: Fast paced, demanding physically and mentally, will be in constant communications.

Keywords: SERCO OF TEXAS - BRAZOS VALLEY, Bryan , Resource Room Navigator, Other , Bryan, Texas

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