BDC Service
Company: USA Automotive Partners
Location: Caldwell
Posted on: May 22, 2023
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Job Description:
DescriptionThe Service BDC Representative coordinates and
monitors the activity of the service department to ensure customer
satisfaction. Schedules service appointments and follows up with
customers.Assist with incoming service phone calls.Set up,
schedule, and monitor service department appointments.Follow up and
reschedule missed or late service department appointments.Bring all
customer concerns and complaints to the attention of the Service
Manager.Make follow-up phone calls to current open recall
customers.Respond to all service internet leads and set up service
department appointments accordingly.Follow policies and procedures
as set forth in Employee Handbook.Any other duties as assigned.Job
Qualifications:One year of automotive or related industry
experience.General knowledge of vehicle mechanical
operations.Ability to read and comprehend instructions and
informationSuperior communication and customer service
skillsAbility to use personal computer applications including word
processing and spreadsheet software.Current valid drivers
licenseBenefits:
Keywords: USA Automotive Partners, Bryan , BDC Service, Other , Caldwell, Texas
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