BDC Service

Company: USA Automotive Partners
Location: Caldwell
Posted on: May 22, 2023

Job Description:

DescriptionThe Service BDC Representative coordinates and monitors the activity of the service department to ensure customer satisfaction. Schedules service appointments and follows up with customers.Assist with incoming service phone calls.Set up, schedule, and monitor service department appointments.Follow up and reschedule missed or late service department appointments.Bring all customer concerns and complaints to the attention of the Service Manager.Make follow-up phone calls to current open recall customers.Respond to all service internet leads and set up service department appointments accordingly.Follow policies and procedures as set forth in Employee Handbook.Any other duties as assigned.Job Qualifications:One year of automotive or related industry experience.General knowledge of vehicle mechanical operations.Ability to read and comprehend instructions and informationSuperior communication and customer service skillsAbility to use personal computer applications including word processing and spreadsheet software.Current valid drivers licenseBenefits:

• Several medical plans from which to choose
• HSAs (including an employer paid program for those that qualify)
• Dental plans
• Vision
  • Ancillary insurance coverage
  • Life insurance (including an automatic coverage paid by employer)
  • 401K (with matching)
  • Paid Time off
  • Paid Holidays

Keywords: USA Automotive Partners, Bryan , BDC Service, Other , Caldwell, Texas