Associate Patient Care Coordinator - Austin, TX
Company: Optum
Location: Austin
Posted on: May 14, 2025
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Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data, and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits, and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start -Caring.
Connecting. Growing together. -
The Associate Patient Care Coordinator is responsible for staffing
all new patient admissions/referrals, scheduling of daily patient
visits for clinicians, review and submission of end of day
schedules, ensuring completion of all weekend schedules, and
reviewing daily schedules with field clinicians. - Supports the
Clinical Team Manager (CTM) with maintaining daily contact with
field clinicians and effectively communicating schedule changes to
field clinicians. Critical thinking is essential for reviewing
weekly active patient census reports, scheduling patient discharge
visits with appropriate field clinicians, scheduling patient
re-certification visits, supervisory visits with the primary
registered nurse, and appropriate job tasks for field clinicians
per physician orders. Regularly communicates with Intake Department
personnel in reference to all new patient referrals and new
physician orders for staffing with the appropriate field clinician.
Assists with the review and processing of patient discharge and
therapy evaluations. Collaborates with the Director of Nursing,
Clinical Team Manager and Director of Home Health Operations to
ensure all patients are staffed accordingly per physician orders.
Actively participates in the Agency's on-call rotation in the Home
Health Team Coordinator role, approximately once per month to
include holidays. -
Schedule: Monday to Friday, 9 AM - 6 PM AND weekly on call
rotation: Monday -Thursday, 6 PM-8 AM and Friday, 6 PM-Monday, 8
AM
Location: Onsite - 8107 Springdale Road, STE 110 Austin, TX
78724
Primary Responsibilities: -
Responsible for daily scheduling of all physician orders, new
referrals, and schedules with appropriate field clinicians
Reports new or pertinent patient information to field
clinicians
Schedules per physician order all visits/tasks specific to each
patient from the beginning to conclusion of directed patient care:
supervisory visits, re-certification visits, discharge visits,
transfers, and post-hospital visits and ensures accuracy
Updates clinician schedules frequently to remain in compliance with
current physician orders
Communicates all new physician orders and new referrals with
contract therapy staff
Assists CTMs with contacting field clinicians or relaying
information in reference to patient care updates
Frequently communicates with management regarding unassigned
patient visits to ensure all patients receive care within the
timeframe required per physician orders
Responsible for checking email, HALO's, team messaging system and
voicemail to respond to time-sensitive messages from customers,
leadership, lower-level management
Responsible for adhering to the company policies to include: -time
reporting policy, attendance policy, code of conduct, etc
Cross-trained for all job tasks in Medical Records to include
uploading of documentation in EMR, Start of Care (SOC) audits,
reviews contract invoices and Print Que process
Prepares clinicians schedules and assign clinicians to patients
based on the frequency and expected duration of prescribed
treatments and therapies per physician order
Demonstrates exceptional customer service to all patients,
clinicians, and family members
Reviews missed visits daily submitted by field clinicians to ensure
visits are re-scheduled accordingly, reviews schedule deviation
report for accuracy
Updates patient information into the EMR when changes occur
Runs active census bi-weekly- schedules discharges with field
clinicians and appropriate tasks to ensure active census is
accurate and up to date
Responsible for processing discharges/ensuring proper Notice of
Medical Non-Coverage (NOMNC) in place before discharge is
processed- updating patients schedule to reflect discharge date and
notifying medical records to archive patient's active chart
Responsible for scheduling per physician order and ensuring
Re-Authorization Department has updated order in order to obtain
authorization
Ensures therapy evaluations are reviewed and faxed to physician
office daily to support coordination of care between the physician
office and home health agency
Participates with on-call rotation for home health approximately
one week per month to include shared holiday coverage
Perform general clerical duties in support of patient services.
These include, but are not limited to, answering phones, copying,
faxing, and reviewing incoming referral information for
accuracy
Performs other job duties as assigned by the manager
GENERAL PERFORMANCE REQUIREMENTS:
Attends all required in-service training programs to maintain
comprehensive home healthcare knowledge base
Demonstrates effective time management skills by completing
assignments within projected time frames
Expresses verbal and written communication in a clear, positive,
and cooperative manner
Demonstrates personal responsibility with regard to attendance and
punctuality and adheres to the code of conduct policy set forth by
UHG
Promotes Agency philosophy, mission statement, and administrative
policies
Maintains privacy and confidentiality with regard to all patients,
their families, staff and Agency information
Promotes the Agency image by adhering to the Dress Code and
personal hygiene standards
Follows the appropriate chain of command in all forms of
communication
Demonstrates flexibility, enthusiasm, and willingness to cooperate
while working with others or in place of others as necessary
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications: -
High School Diploma/GED (or higher)
2+ years of experience with scheduling in the medical field
Preferred Qualifications: -
Bilingual in English/Spanish
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The salary range for this role is $16.00 -to $28.85 -per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives. -
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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UnitedHealth Group is an Equal Employment Opportunity employer
under applicable law and qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
or regulations.
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UnitedHealth Group -is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
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#RPO, #RED
Keywords: Optum, Bryan , Associate Patient Care Coordinator - Austin, TX, Other , Austin, Texas
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