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Bilingual Healthcare Customer Service Representative - Spanish

Company: TTEC
Location: Temple
Posted on: October 21, 2019

Job Description:

Bilingual Healthcare Customer Service Representative - Spanish
When everything's connected, how we connect is everything--- and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Bilingual Healthcare Customer Service Representative - Spanish with TTEC in Temple, Texas.

About TTEC

We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.

Life at TTEC

As a global company, we're always on. When one of us is going to bed, a coworker half-way around the world has already had their coffee (or tea) and is ready to grab the baton and run with it. We work at a fast pace around here and we're not one for keeping the status quo. But just because we're busy, it doesn't mean we don't know how to have fun. We're passionate about throwing company events that bring us together to laugh and celebrate each other's achievements. We're also big on taking time out for professional development and giving back. So, if you're looking for a work-life full of purpose, passion and career potential, keep reading---

As a TTEC Customer Experience Champion, You'll Enjoy

--- Fun, talented and witty teammates

--- Knowledgeable, encouraging, and present leadership

--- Family-friendly environment

--- Free-spirited, theme-based employee events

--- Diverse and community-minded organization

--- Career-growth and lots of learning opportunities for aspiring minds

--- And yes---all the competitive performance bonus opportunities and benefits you'd expect

What You'll be Doing

Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere.

On a typical day, you'll

--- Be providing full lifecycle customer service where you could accept inbound or might be calling out to provide follow up on a concern

--- Consult with customers on health-related products and services to provide the best solutions for their health and financial well-being

--- Maintain customer accounts and information

--- Respond to customer inquiries with compassion and active listening and support the best solution in an efficient manner

--- Resolve customer technical issues with patience and understanding

--- Identify additional needs customers may have and help them to upgrade products or services

Why You? What You Bring

--- Excellent communication skills - for us that means you can adapt to new and different situations, read the behavior of others, have difficult conversations with ease, and defuse and resolve conflict. In other words, you have the gift of gab

--- Empathy is the key - it's so important it bears repeating

--- Ability to adapt and excel in a fast-paced work environment

--- Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)

--- High school diploma or equivalent is the minimum and--- with education--- more is better

--- Handy with MS Windows and other computer applications

--- The passion and drive to make a difference

Join Us

We encourage you to visit us at 1600 Eberhardt Rd., Temple TX 76504, Mondays through Fridays, 9 AM to 3 PM, text 'TTEC' to 97211 or apply online today:

1. Click on the Apply Now button.

2. You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.

3. Thank you for applying - it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).

If you're a military veteran, active duty guard or reserves, or a military spouse

We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving!

Career Changers welcome here

Time to change your career? Whether you've spent your career on the admin side in receptionist, assistant, or support roles or you've been in sales, retail, restaurant or hospitality, we believe you have the skills it takes to join our healthcare associates' team.

For more information about TTEC or other jobs in Temple, Texas, visit or search #ExperienceTTEC throughout social media to engage in the global conversation.

As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening. TTEC is an Equal Opportunity Employer

Cuando todo est-- conectado, c--mo nos conectamos lo es todo... --Y tambi--n nos gustar--a conectar contigo! Estamos buscando personal que nos ayude a brindar una atenci--n excepcional a las y los clientes como Representante de atenci--n al cliente en cuidados de la salud para TTEC en Temple, Texas.

Sobre TTEC:

Ayudamos a las marcas globales a brindar un servicio de excelencia a sus clientas y clientes, a fomentar la fidelidad de los mismos y hacer crecer su negocio. Nuestra filosof--a est-- basada en un principio fundamental: la atenci--n sencilla, inspirada y con sentido humano al cliente aportan un valor duradero a todas las personas involucradas. Tu puesto trae a la vida ese concepto.

La vida en TTEC

Como compa----a global, estamos siempre en movimiento. Cuando una de nuestras empleadas o empleados se est-- yendo a dormir, del otro lado del mundo una compa--era o compa--ero ya bebi-- su caf-- (o t--) y est-- lista/o para iniciar su turno. Trabajamos a un ritmo acelerado y no pretendemos mantener el statu quo. Pero tener mucho trabajo no nos impide divertirnos. Nos encanta llevar a cabo eventos de la compa----a que nos permiten reunirnos y celebrar nuestros logros. Tambi--n nos gusta tomarnos tiempo para desarrollarnos profesionalmente y dar a quienes lo necesitan. Por lo tanto, si est--s buscando una vida llena de prop--sito, pasi--n y posibilidades de carrera, sigue leyendo...

Como representante de atenci--n al cliente de TTEC, disfrutar--s de

--- Compa--eras y compa--eros de trabajo divertidas/os y talentosas/os.

--- L--deres de equipo con experiencia que te motivar--n.

--- Ambiente familiar.

--- Eventos tem--ticos para el personal.

--- Una organizaci--n diversa con enfoque comunitario.

--- Desarrollo profesional y m--ltiples oportunidades de aprendizaje para personal con ambici--n.

--- Y s--...tambi--n los competitivos bonos por desempe--o que esperas.

Tus labores

--Te apasiona ayudar a otras personas y darles tranquilidad? Se trate de recibir respuestas prontas de las y los clientes, asesorarles con paciencia y empat--a sobre productos relacionados con la salud o resolver sus problemas con una sonrisa, t-- ser--s la diferencia para que las y los clientes tengan una experiencia excepcional. Te capacitaremos para ser una experta o experto en la materia, de modo que te sientas segura/o de brindar el m--s alto nivel de servicio posible. Confiamos en que ya posees el --nico ingrediente que no puede ense--arse a nadie: una naturaleza emp--tica y solidaria que le brindar-- apoyo a nuestras clientas y clientes durante algunos de los momentos m--s dif--ciles de sus vidas. Tambi--n tendr--s la oportunidad de entablar nuevas amistades y de desarrollarte profesionalmente en un ambiente amigable y lleno de energ--a.

En un d--a normal, t--:

--- Brindar--s atenci--n a las y los clientes durante todo el ciclo de vida de servicio, en el que podr--as aceptar llamadas entrantes o hacer llamadas de seguimiento con respecto a alguna inquietud de la o el cliente.

--- Asesorar--s a las clientas y los clientes sobre productos y servicios relacionados con la salud para ofrecerles las mejores soluciones para su salud y bienestar financiero.

--- Mantendr--s la informaci--n y las cuentas de las y los clientes.

--- Responder--s las preguntas de las y los clientes con compasi--n y escucha activa, y les brindar--s la mejor soluci--n, de una manera eficiente.

--- Resolver--s con paciencia y comprensi--n problemas t--cnicos relacionados con la atenci--n a las y los clientes.

--- Identificar--s necesidades adicionales que pudieran tener las y los clientes, y les ayudar--s a adquirir nuevos productos o servicios.

--Por qu-- t--? Lo que necesitamos de ti:

--- Excelentes habilidades de comunicaci--n: para nosotros esto significa que seas capaz de: adaptarte a situaciones nuevas; leer el comportamiento de otras personas; sostener conversaciones dif--ciles con facilidad; y calmar y resolver conflictos. En otras palabras, que poseas el don de la palabra.

--- La empat--a es la clave: es tan importante que vale la pena repetirlo.

--- Capacidad para adaptarte y sobresalir en un entorno de trabajo acelerado.

--- Integridad para seguir los lineamientos de la HIPAA para mantener la privacidad de las y los pacientes (tal como desear--as que alguien lo hiciera si se tratara de tu propia informaci--n).

--- Escolaridad secundaria o equivalente como m--nimo.

--- Experiencia con MS Windows y otras aplicaciones inform--ticas.

--- Pasi--n y determinaci--n para hacer una diferencia.

--nete a nuestra empresa

Te invitamos a visitarnos en 1600 Eberhardt Rd., Temple TX 76504, de lunes a viernes, de 9 am a 3 pm, a enviar 'TTEC' en un mensaje de texto al 97211 o a postularte hoy en l--nea:

1. Haz clic en el bot--n Apply now.

2. --Cu--l es el siguiente paso? Despu--s de haber llenado la solicitud en l--nea, por favor mantente al tanto de tu correo electr--nico y rev--salo regularmente para obtener instrucciones.

3. Gracias por postularte: lleg-- la hora de compartir esta oportunidad con tu red y experimentar la alegr--a de trabajar con amigas y amigos (adem--s de nosotros, por supuesto).

Si eres veterana o veterano militar, guardia en activo o en reserva, o c--nyuge de un/a militar:

Valoramos tu experiencia y creemos que est--s preparada/o para desempe--arte en el mundo civil y asumir los proyectos m--s innovadores y exigentes de TTEC. Tu experiencia pr--ctica con la globalizaci--n significa que est--s preparada/o para interactuar con nuestros clientes, clientas y personal de todo el mundo. Superar la adversidad y adaptarte al cambio te ha preparado para desempe--arte en nuestro entorno din--mico. Estamos buscando l--deres. Innovadoras e innovadores. Sabemos que ning--n trabajo es tan importante como servir a tu pa--s, pero esperamos que ofrecer una atenci--n de excelencia a las y los clientes sea para ti otro prop--sito digno de alcanzar.

Damos la bienvenida a buscadoras y buscadores de nuevos caminos

--Es tiempo de cambiar de profesi--n? Si te has desarrollado profesionalmente como recepcionista o asistente administrativa/o, en ventas al menudeo o restaurantes y hospitalidad, creemos que posees las habilidades necesarias para unirte a nuestro equipo de agentes en cuidados de la salud.

Para obtener m--s informaci--n sobre TTEC u otros empleos en Temple, Texas, visita o busca #ExperienceTTEC en redes sociales para participar en la conversaci--n global.


Como requisito para obtener el empleo, TTEC requiere que todo el personal contratado en los Estados Unidos apruebe exitosamente una revisi--n de antecedentes penales y, dependiendo de la sede y la campa--a, un an--lisis de detecci--n de drogas. TTEC ofrece igualdad de oportunidades laborales.

Primary Location

: US-TX-Temple

: _Customer Care Representative

Keywords: TTEC, Bryan , Bilingual Healthcare Customer Service Representative - Spanish, Other , Temple, Texas

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