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General IT Support Technician

Company: Oldham Goodwin Payroll LLC
Location: Bryan
Posted on: April 9, 2021

Job Description:

The General IT Support Technician will be the go-to person for all initial IT support. They are responsible for the overall management of the telecommunications infrastructure to serve the corporate office, satellite corporate offices, as well as provide input and guidance on selected managed worksites. The Technician shall troubleshoot and fix general desktop/laptop issues, general LAN and connectivity issues, quickly respond to OGG employee requests who are experiencing problems with their computer, and other general IT issues which come up from time to time. The most common issues are helping with initial computer and user setups, fixing printer problems, general audio-visual assistance in conference room settings, MS Office software assistance, communicating with 3rd party IT vendors for advanced troubleshooting/repairs, and maintaining comprehensive list of OGG's IT hardware and software inventory and licenses. The Technician shall also be responsible for evaluating and ordering all IT hardware and peripherals for OGG; while using technical and budgeting factors (e.g., lease vs. buy) to determine the best products for the company.Furthermore, this position will develop, implement and manage basic cybersecurity protocols. These protocols shall include conducting routine cybersecurity readiness evaluations implementation of a Ransomware Self-Assessment Tool (R-SAT), and develop and implement a Critical Vendor Management Program (CVMP). The R-SAT is a questionnaire that will help identify and walk-through key measures to protect the Company and assist in evaluating preparedness for Ransomware attacks. The CVMP report will summarize the relationships with all critical vendors that assist in carrying-out specific critical technology related functions for the Company. At a minimum, the protocols and corresponding reports will be reviewed and updated annually, and include overall recommendations as it pertains to each critical technology vendor. General Job Responsibilities:- Manage the overall telecommunications infrastructure, including any third-party vendors for the corporate office, satellite offices and selected managed worksites.- Provide end user support to remedy telecommunications, computer, audio/visual, basic network, printing and other technology related issues. Solutions may be provided remotely or onsite as appropriate.- Be responsible for the IT/Telecommunications purchasing process, configuring and installing new devices, and providing IT/Telecommunications equipment inventory management.- Oversee the administration and implement basic cybersecurity measures, such as a Ransomware Self-Assessment and a Critical Vendor Management Program. - Monitor software licensing and service agreements to ensure compliance.- Setup and assist with the IT requirements for new hire onboarding- Communicate and work with 3rd party IT vendor / networked phone vendor / networked printers / internet provider- Create and update documentation for OGG employee IT informationals for OGG processes as well as common issues- Provide suggestions and research for improving OGG IT infrastructure and softwarePM20.

- Positive attitude- Problem solving and analytical thinking- Excellent communication (in person/phone/online chat)- Patience and strong desire to help- General customer support- Professional demeaner (appearance & attitude)- General PC proficiency- MS Office software (Outlook, Word, Excel)- Familiarity with LAN and networking- Continuous learning of IT hardware, software, and networkingBonus:- General IT help desk experience- Experience in corporate environment- BOX, Zoom, MS Teams experience

Keywords: Oldham Goodwin Payroll LLC, Bryan , General IT Support Technician, Professions , Bryan, Texas

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