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Front Desk Agent

Company: Noble House Hotels and Resorts
Location: Bryan
Posted on: June 25, 2022

Job Description:

The Stella Hotel is adding to their all-star team!!! Begin or continue a career in hospitality with the #3 hotel in Texas!
We pride ourselves on having the most friendly staff in town, come join our team ......
Attend to guests\ needs, including, but not limited to, registration, checkout and cashiering. Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information.
* Accept payment for guests\ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests
. Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
* Promptly respond to and resolve guest complaints
* Answer telephone promptly and properly being polite, courteous, and friendly
* Be friendly, thorough, accurate and efficient in taking reservations
* Be friendly, thorough, accurate and efficient in performing Check-ins
* Be friendly, thorough, accurate and efficient in performing Check-outs
* Assist guests with luggage upon their arrival to and departure from the hotel
* Use the guests\ names
* Be knowledgeable and helpful about the local area, the hotel and hotel services
* Handle messages, wake-up calls, mail, and faxes properly
* Assist guests\ with laundry/dry cleaning needs
* Know of incoming VIPs
Able to work varied schedules including some nights, weekends and holidays.

Keywords: Noble House Hotels and Resorts, Bryan , Front Desk Agent, Sales , Bryan, Texas

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