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Call Center Customer Service Representative

Company: RIVERWAY RESIDENTIAL LP
Location: Bryan
Posted on: May 12, 2019

Job Description:

We are looking for Call Center Customer Service Representatives that will be the contact between our client's company and its current and potential customers. The ideal candidates will be able to effectively solve customer issues, complaints, and inquiries while keeping customers satisfied.Classification: Non-exemptEssential Responsibilities:* Effectively manage and help escalated customers* Communicate with customers by telephone to gain and evaluate all relevant information to handle product and service inquiries* Maintain record of customer interactions, transactions, inquiry details, complaints, comments, and resolution* Contact customers to respond to inquiries and resolve customers' concerns within established service level agreements* Record details of inquiries, comments and complaints in Customer Relationship Management System as well as actions taken* Communicate and coordinate with internal departments* Other duties as assignedSkills/Knowledge:* Flexibility and the ability to adapt to a changing business environment is a must* Strong sales skills for up-selling* Effectively multi-task* Detail oriented* Excellent written and verbal communication skills* Decision making skills* Technical Computer skill setOther:* Must be willing to submit a background check and a drug screen

Keywords: RIVERWAY RESIDENTIAL LP, Bryan , Call Center Customer Service Representative, Sales , Bryan, Texas

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